Quality Control Specialist - Hybrid Housing Compliance

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 72,000 - 104,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive benefits

Job summary

Executive Office of Housing and Livable Communities seeks a Quality Control Specialist for the Division of Public Housing & Rental Assistance. The role supports monitoring, reviews, and program integrity for HUD/state rental programs across RAAs. Occasional travel across the Commonwealth is required, with potential for a hybrid work arrangement.

The position emphasizes QC, data management, and training support, ensuring compliance with federal and state requirements and agency guidance.

Qualifications

• Knowledge of housing program principles, practices, and terminology.
• Knowledge of federal/state rental assistance requirements and housing administration.
• Knowledge of documenting reviews for completeness and accuracy.
• Familiarity with office procedures and recordkeeping.
• Ability to prepare reports, spreadsheets, charts, and tables.
• Ability to interpret laws, policies, and guidelines governing programs.
• Ability to identify discrepancies and gaps in records.
• Ability to compile and manage data and records.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Assist with compliance monitoring and QC activities for rental programs.
• Prepare monitoring reports, correspondence, and corrective action tracking.
• Maintain monitoring records and review materials.
• Identify potential compliance concerns and escalate as needed.
• Conduct tenant, waiting list, and voucher reviews per procedures.
• Assist with desk audits and on-site reviews of RAAs.
• Provide information and technical assistance to RAA staff.
• Develop training materials and guidances; support webinars.

Skills

Housing program principles

HUD regulations

Review and verification of program doc

Data collection and reporting

Communication and training support

Confidentiality and professionalJudgm

Education

Associate degree or higher in real estate/public administration

Bachelor's degree substitute for experience

Master's degree substitute for experience

Tools

MS Office and databases

Job description

Executive Office of Housing and Livable Communities seeks a Quality Control Specialist for the Division of Public Housing & Rental Assistance. The role supports monitoring, reviews, and program integrity for HUD/state rental programs across RAAs. Occasional travel across the Commonwealth is required, with potential for a hybrid work arrangement.

The position emphasizes QC, data management, and training support, ensuring compliance with federal and state requirements and agency guidance.