Quality Control Specialist
Commonwealth of Massachusetts
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Benefits offered by this job
Job summary
Executive Office of Housing and Livable Communities seeks a Quality Control Specialist for the Division of Public Housing & Rental Assistance. The role supports monitoring, reviews, and program integrity for HUD/state rental programs across RAAs. Occasional travel across the Commonwealth is required, with potential for a hybrid work arrangement.
The position emphasizes QC, data management, and training support, ensuring compliance with federal and state requirements and agency guidance.
Qualifications
- Knowledge of housing program principles, practices, and terminology.
- Knowledge of federal/state rental assistance requirements and housing administration.
- Knowledge of documenting reviews for completeness and accuracy.
- Familiarity with office procedures and recordkeeping.
- Ability to prepare reports, spreadsheets, charts, and tables.
- Ability to interpret laws, policies, and guidelines governing programs.
- Ability to identify discrepancies and gaps in records.
- Ability to compile and manage data and records.
- Ability to communicate clearly in writing and verbally.
Responsibilities
- Assist with compliance monitoring and QC activities for rental programs.
- Prepare monitoring reports, correspondence, and corrective action tracking.
- Maintain monitoring records and review materials.
- Identify potential compliance concerns and escalate as needed.
- Conduct tenant, waiting list, and voucher reviews per procedures.
- Assist with desk audits and on-site reviews of RAAs.
- Provide information and technical assistance to RAA staff.
- Develop training materials and guidances; support webinars.
Skills
Education
Tools
Job description
Executive Office of Housing and Livable Communities (EOHLC) is seeking a Quality Control Specialist in the Division of Public Housing & Rental Assistance/Bureau of Rental Assistance!
The Executive Office of Housing and Livable Communities (EOHLC) is responsible for building more homes and lowering housing costs across the Commonwealth through partnerships with municipalities, housing authorities, and community stakeholders.
The Housing Program Specialist II (Quality Control Specialist) provides administrative, technical, and programmatic support to the Bureau of Rental Assistance Performance and Compliance functions. The incumbent assists with quality control reviews, compliance monitoring activities, training initiatives, and program integrity efforts related to federal and state rental assistance programs.
The position supports quality control oversight of Regional Administering Agencies (RAAs) through file reviews, data collection, monitoring activities, documentation of findings, and follow-up activities designed to promote compliance with applicable federal, state, and agency requirements.
The incumbent of this position must have the ability to travel throughout the Commonwealth as needed.
- Assist with compliance monitoring and quality control activities for federal and state rental assistance programs.
- Assist with the preparation of monitoring reports, correspondence, and corrective action tracking documents.
- Compile, organize, and maintain monitoring records, review documentation, and support materials.
- Assist with identifying potential compliance concerns and elevating findings to supervisory staff for review and determination.
- Conduct tenant file reviews, waiting list reviews, project-based voucher reviews, and other quality control reviews using established monitoring procedures.
- Assist with desk audits and on-site reviews of Regional Administering Agencies (RAAs) and document review results for supervisory review.
- Provide information and technical assistance to RAA staff regarding established program requirements, documentation standards, and quality control procedures.
- Support the development and delivery of training materials, webinars, guidance documents, and technical assistance resources.
- Assist with the collection, compilation, and organization of program performance and compliance data.
- Assist with special monitoring projects, policy implementation reviews, and program integrity initiatives
- Maintain knowledge of U.S. Department of Housing and Urban Development (HUD) regulations, Administrative Plan requirements, Moving to Work policies, and agency guidance applicable to assigned programs.
- Participate in meetings, training, and workgroups related to quality control and compliance activities.
- Perform other duties as assigned.
- Knowledge of housing program principles, practices, and terminology.
- Knowledge of federal and state rental assistance program requirements and housing administration practices.
- Knowledge of methods used to review and verify program documentation for completeness and accuracy.
- Knowledge of general office procedures and recordkeeping practices.
- Knowledge of methods used in the preparation of reports, spreadsheets, charts, and tables.
- Ability to understand, explain, and apply laws, regulations, policies, procedures, and guidelines governing assigned program activities.
- Ability to review records and documentation and identify discrepancies, omissions, or inconsistencies.
- Ability to gather information through review of records, reports, and discussions with program staff.
- Ability to compile, organize, and maintain data and records.
- Ability to prepare written summaries, reports, and correspondence.
- Ability to communicate effectively both orally and in writing.
- Ability to establish and maintain effective working relationships with agency staff, Regional Administering Agencies, and external stakeholders.
- Ability to provide information and guidance regarding established policies and procedures.
- Ability to exercise sound judgment and maintain confidentiality.
- Ability to work independently and as part of a team.
- Ability to use computer applications including Microsoft Office products and database systems.
- Knowledge of the principles underlying civil rights, fair housing, and equal opportunity programs.
- Travel throughout the Commonwealth will be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent form another state.
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in real estate management, property management, public housing program management, public housing program development or public housing program administration, or (B) any equivalent combination of the required experience and the substitutions below.
- I. An Associate's degree with a major in real estate, public administration, business administration or business management may be substituted for a maximum of one year of the required experience.*
- II. A Bachelor's degree in real estate, public administration, business administration or business management may be substituted for a maximum of two years for the required experience.*
- III. A Master's or higher degree with a major in public administration, business administration or business management may be substituted for the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's License may be required.
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Aff…?
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Community and Social Services
Exec Office of Housing and Livable Communities
Full-time
Day
Jul 24, 2026, 6:35:15 PM
1
72,172.36 - 104,315.38 Yearly
If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Jessica Molina - 8572480160
Bargaining Unit : 06-NAGE - Professional Admin.
Confidential : No
Potentially Eligible for a Hybrid Work Schedule : Yes
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