Quality Control Specialist

Cambridge Savings Bank; Waltham (MA); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Quality Control Specialist to enhance the accuracy and effectiveness of deposit account applications. This role involves analyzing data, performing quality assurance reviews, and collaborating with various departments to ensure compliance with policies and regulations. The ideal candidate will have strong analytical and communication skills, along with a commitment to detail. Join a team dedicated to improving financial well-being and making a positive impact in the community. If you're ready to contribute to a dynamic banking environment, this opportunity is perfect for you.

Qualifications

• 3-5 years' experience in Retail Banking or Bank Operations preferred.
• Strong analytical, organizational, and communication skills required.

Responsibilities

• Analyze data entry and file maintenance for deposit systems.
• Perform quality assurance reviews of deposit account documentation.

Skills

Analytical Skills

Organizational Skills

Interpersonal Skills

Attention to Detail

Communication Skills

Education

High School Education

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

POSITION: Quality Control Specialist

Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As Quality Control Specialist, you are responsible for performing a variety of duties required to ensure the accuracy and effectiveness of the Bank's deposit account applications and account documents.

Key Result Areas:

• Responsible for the daily analysis of data entry and file maintenance for all deposit system applications and accounts to ensure adherence to policy, appropriate authorization for changes when necessary, and accuracy. Escalate discrepancies, errors, potential issues, and make recommendations for resolution. Maintain effective controls by ensuring operational functions are performed in accordance with Bank policies and procedures. When required, prepare and send confirmation of changes following established policies and procedures.
• Perform quality assurance reviews to ensure the integrity of deposit account documentation. Coordinate the tracking and reporting of missing and incomplete documents to ensure compliance with policies, procedures, the Customer Identification Program, and regulatory standards. Provide weekly reporting of issues using the Pending Document and Operational Summary Reports and work closely with business lines to address questions and resolve outstanding issues. Review various reports to identify and resolve errors and, when required, ensure proper documentation was obtained.
• Maintain inventory of office supplies for Operations department and replenish supplies as needed.
• Work collaboratively with departments across the bank while ensuring duties are performed according to established policies and procedures and in compliance with regulatory requirements. Adhere to controls and risk management measures and prevent operational losses.
• Prioritize and complete tasks and assignments within assigned deadlines.
• Perform additional duties as required.

Qualifications:

• High school education.
• 3-5 years' experience in Retail Banking with Bank Operations experience preferred.
• Strong analytical, organizational, interpersonal skills, and attention to detail.
• Strong communication skills to include both written and oral.
• Computer skills including Word, Outlook, Excel, Teams etc.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.

Location:

Hybrid/Waltham, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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