Quality Control Specialist

BonaDent Laboratories, Inc.; Town of Seneca Falls (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading laboratory specializing in dental restorations is seeking a Quality Control Specialist in Town of Seneca Falls. This role balances hands-on production with quality assurance, requiring exceptional attention to detail and a commitment to maintaining high standards. The successful candidate will contribute to product quality through effective inspection and collaborative improvements with the production team.

Qualifications

• Exceptional attention to detail and precision.
• Advanced critical thinking and problem-solving abilities.
• Strong communication skills for constructive feedback.

Responsibilities

• Conduct hands-on fabrication and final inspection of dental restorations.
• Implement standardized evaluation protocols and documentation.
• Analyze quality trends and participate in continuous improvement initiatives.

Skills

Attention to detail

Commitment to quality standards

Problem-solving

Team collaboration

Communication skills

Education

Experience with dental restoration standards

Job description

Description

The Quality Control Specialist plays a dual role in both production and quality assurance, dedicating half of each workday to hands-on fabrication and the other half to final inspection of fixed and removable dental restorations. The Quality Control specialist ensures all cases meet the highest standards through standardized evaluation protocols, including the use of ATD and BonaDent checklists, visual standards, and digital documentation.

Requirements

Quality Inspection Process

• Dedicated QC inspection area free from production equipment
• Implementation of standardized evaluation using:
  • ATD comprehensive checklists
  • BonaDent Visual Standards and QC Checklists
  • Digital documentation with reference images

Quality Management

• Document and categorize defects by type, severity, and technician
• Return work requiring correction to the Team Lead/Manager with specific improvement notes
• Maintain a daily kickback log with detailed feedback for technician development
• Weekly tracking of rejection rates via Magic Touch QC rating function
• Monthly quality trend analysis to identify systemic issues

Continuous Improvement

• Weekly quality review meetings with production team leaders
• Monthly calibration sessions to ensure consistent standards application
• Quarterly review of quality standards and inspection procedures
• Participation in new product development and testing

Performance Metrics

• Reduction in customer returns/complaints (target: 25% improvement in first 6 months)
• Department inspection consistency rate (target: >95% agreement between specialists)
• Production efficiency impact measurement (target: minimal impact on turnaround time)
• Customer satisfaction scores related to quality (target: 15% improvement)

Required Skills and Qualifications:

• Exceptional attention to detail and precision
• Unwavering commitment to quality standards
• Advanced critical thinking and problem-solving abilities
• Collaborative mindset that prioritizes team success
• Strong communication skills for constructive feedback
• Experience with dental restoration standards and techniques