Quality Control Specialist

GreenState Credit Union; North Liberty (IA); Remote; Full time

Job summary

A leading credit union is seeking a Quality Control Specialist to conduct quality reviews across departments, ensuring compliance with policies and regulations. The role requires attention to detail, strong communication skills, and the ability to work collaboratively. This position offers a comprehensive benefits package and the opportunity to impact member services positively.

Qualifications

• 2+ years of financial industry experience.
• Experience in banking compliance preferred.

Responsibilities

• Conducts quality control reviews for various products and services.
• Records findings and prepares detailed quality control reports.
• Supports process improvements and training initiatives.

Skills

Attention to Detail

Communication

Interpersonal Skills

Education

High school diploma or GED

Tools

Computer Applications

Spreadsheets

Job description

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GreenState Credit Union

Quality Control Specialist

US-IA-North Liberty

Job ID: 2025-4199

Type: Regular Full-Time

# of Openings: 1

Category: Card and Deposit Services

Work From Home

Overview

The Quality Control Specialist is responsible for conducting quality control reviews for various products and services for multiple Credit Union departments and business units. This position serves as a member of the first line of defense, reviewing, monitoring, tracking, and reporting in accordance with Credit Union policies, procedures, and regulatory requirements.

GREENSTATE CULTURE: At GreenState, we create lasting value by empowering employees, members, and communities, impacting lives positively and fostering vitality.

Pay range: $26.02 - $30.42/hr with a comprehensive benefits package.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Adheres to the Credit Union's core values and Service Standards in all activities.
• Provides excellent member service (internal and external).
• Works collaboratively with team members and across departments.
• Maintains confidentiality of member information.
• Supports diversity and inclusion initiatives.
• Follows all relevant regulations, policies, and guidelines.
• Stays informed about Credit Union products and services.
• Designs and maintains quality control review plans.
• Creates and updates procedures for quality reviews.
• Conducts independent quality control reviews.
• Records findings and reports on accuracy and defects.
• Prepares detailed quality control reports.
• Supports process improvements and training initiatives.
• Recommends solutions to mitigate errors based on review findings.
• Assists with training new and existing staff.
• Possesses a good understanding of retail banking operations and deposit products/services.
• Supports internal audits and compliance requests.

Qualifications

• High school diploma or GED; 2+ years of financial industry experience.
• Experience in banking compliance preferred.
• Reliable attendance and punctuality.
• High accuracy and attention to detail.
• Excellent communication skills.
• Knowledge of lending and deposit accounts.
• Strong interpersonal skills.
• Ability to build effective relationships across departments.
• Proficiency with computer applications and spreadsheets.
• Ability to multitask and work independently.
• Bondable status required.

Reporting Relationship

Reports to SVP/Payment, Card and Deposit Services.

Supervisory Responsibilities

This role does not supervise others.

Equal Opportunity Employment

GreenState Credit Union is an EEO/AA employer. We encourage all qualified individuals to apply.