Quality Control Specialist

Element Fleet Management; Minneapolis (MN); On-site; USD 51,000 - 71,000; Full time

Job summary

Element Fleet Management is seeking a Quality Control Specialist to ensure excellence in the fleet management industry. This role involves assessing repair plans, influencing cost decisions, and acting as an expert in collision repair to enhance customer satisfaction. The ideal candidate will blend expertise in automotive repairs with strong analytical and communication skills.

Benefits

Comprehensive health benefits

Paid time-off programs

Culture of innovation and accountability

Qualifications

• Minimum 3 years experience in automotive service industry preferred.
• Knowledge of state and federal regulations regarding collision repair is a plus.
• Certifications can substitute for hands-on experience.

Responsibilities

• Analyze incoming estimates and photos for repair plans.
• Make recommendations for vehicle repairs and spending decisions.
• Communicate intricacies of repairs to clients effectively.

Skills

Knowledge of vehicle anatomy

Repair techniques

Negotiation skills

Analytical skills

Education

High school diploma or equivalent

Associates degree preferred

Physical Damage Appraiser license

I-CAR certification preferred

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Quality Control Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Able to assist clients on all repair related topics?
• Able to negotiate repair costs with suppliers both in and out of network?

As the Quality Control Specialist, you will be handling transactional responsibilities, have responsibility for physical damage spend, and give clients direct line of sight to how and why money is spent. In this role, you will be providing actionable insights on physical damage in real time to client contacts, attending client meetings and business reviews as a Subject Matter Expert (SME), and regularly educating internal stakeholders on the best practices regarding the Collision Repair industry.

A Day in the Life

• Analyze all incoming estimates and photos to ensure repair plan is safe, cost effective, and consistent with brand image
• Makes all spending decisions and recommendations for clients around repairing and/or replacing the clients vehicle
• Analyzes repair estimates at line item detail on cars, light, medium, and heavy trucks and specialized equipment to determine validity and necessity of repairs
• Identifies savings opportunities with regard to fleet vehicle selection and use case
• Provides clarity on differentiating maintenance and collision related costs as well as fleet policy to handle them
• Communicate with clients and client contacts on the intricacies of each repair
• Deliver concerns to client contacts based on emerging trends, costs, nature of damages observed at the transactional level
• Determine best practice for handling exceptions such as flood vehicles, contamination, weather/natural disaster
• Serve as the Subject Matter Expert (SME) within the Repair team for matters related to cost and methodology of repairs

Requirements

• A high school diploma or equivalent required; Associates degree preferred
• Minimum 3 years experience in automotive service industry-collision industry experience preferred – either hands-on or estimating
• Knowledge of vehicle anatomy and repair techniques, including frame straightening, welding, and refinishing
• Knowledge of state and federal regulations regarding collision repair a plus
• A Physical Damage Appraiser license or equivalent experience
• I-CAR certification preferred
• Certifications/Licenses can be substituted for hands on experience

The hiring base salary range for this position is $51,600 to $70,720 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

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