Loan Quality Control Operations Coordinator I

The Cape Cod Five Cents Savings Bank; Hyannis (MA); Hybrid; USD 29,687 - 35,914; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking a Loan Quality Control Operations Coordinator I in Hyannis, MA. This hybrid, full-time role reviews mortgage loan applications, audits compliance with policies and regulations, and ensures timely, properly documented closings.

Responsibilities include obtaining and validating documentation, providing feedback to staff, and driving process improvements. A bachelor’s degree and 2+ years banking experience are preferred.

Qualifications

• Minimum of 2 years banking or financial services experience.
• Ability to understand and interpret regulations.
• Prior experience in pre-closing and closings, loan servicing operations, and/or consumer loans preferred.
• Ability to handle multiple tasks and prioritize work in a deadline intensive environment.

Responsibilities

• Reviews Residential loan applications submitted by the Underwriters to determine an appropriate loan decision and that all supporting documentation is present in the loan file for portfolio loan products.
• Audits and analyzes mortgage loans to determine if Bank/regulatory guidelines are met.
• Obtains, reviews, and maintains all required documentation prior to closing.
• Maintains a thorough knowledge of Bank policies; Federal and State compliance regulations.
• Adheres to the Bank’s Quality Control plan and has an understanding of its elements.
• Ensures a smooth and uninterrupted process of properly documented loan fulfillment within strict time constraints.
• Provides immediate feedback to appropriate employees and managers regarding reviews of loans; assists in problem solving and interacts with customers to ensure accuracy of applications.
• Recommends and implements adjustments to procedures as part of continuous improvement efforts.
• Provides recommendations and suggestions to create efficiencies within the department.
• Maintains strict confidentiality standards and discretionary verification practices.
• Performs employment verifications prior to closing.
• Prepares documents for closing as necessary.

Skills

Banking experience

Regulatory interpretation

Multitasking under deadlines

Cyber security awareness

Education

Bachelor’s degree or equivalent

Job description

Loan Quality Control Operations Coordinator I

Job Category: Residential & Consumer Lending

Requisition Number: LOANQ002966

• Posted : July 20, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

HQ5
1500 Iyannough Road
Hyannis, MA 02601, USA

• Pay or shift range: $21.55 USD to $26.07 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade : 13

SUMMARY:

Reviews Residential loan applications submitted by the Underwriters to determine an appropriate loan decision has been made and that all supporting documentation is present in the loan file for portfolio loan products. Audits and analyzes mortgage loans to determine if Bank/regulatory guidelines are met. Obtains, reviews, and maintains all required documentation prior to closing. Maintains a thorough knowledge of Bank policies; Federal and State compliance regulations. Adheres to the Bank’s Quality Control plan and has an understanding of its elements.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

• Reviews Residential loan applications submitted by the Underwriters to determine an appropriate loan decision has been made and that all supporting documentation is present in the loan file for portfolio loan products
• Audits and analyzes mortgage loans to determine if Bank/regulatory guidelines are met.
• Obtains, reviews, and maintains all required documentation prior to closing.
• Maintains a thorough knowledge of Bank policies; Federal and State compliance regulations.
• Adheres to the Bank’s Quality Control plan and has an understanding of its elements.
• Ensures a smooth and uninterrupted process of properly documented loan fulfillment within strict time constraints.
• Provides immediate feedback to appropriate employees and managers regarding reviews of loans; assists in problem solving and interacts with customers to ensure accuracy of applications.
• Recommends and implements adjustments to procedures as part of continuous improvement efforts.
• Provides recommendations and suggestions to create efficiencies within the department.
• Maintains strict confidentiality standards and discretionary verification practices.
• Performs employment verifications prior to closing.
• Prepares documents for closing as necessary.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS:

• Bachelor’s degree or equivalent professional experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum of 2 years banking or financial services experience
• Ability to understand and interpret regulations
• Prior experience in pre-closing and closings, loan servicing operations, and/or consumer loans preferred
• Ability to handle multiple tasks and prioritize work in a deadline intensive environment

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.