Quality Control Inspector

CaptionCall, LLC; Taylorsville (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Sorenson Communications is seeking a Warehouse Technician to manage and test incoming equipment from manufacturers, perform IQC, log defects, and coordinate with Sorenson Engineering and sales warehouse teams to keep quality and inventory accurate. The role requires meticulous attention to detail, good typing, and Microsoft Excel proficiency.

A High School Diploma or GED is required, forklift certification is preferred but not required, and the job includes lifting up to 50 lbs with occasional

Qualifications

• Detail-oriented with high accuracy and efficiency.
• Proficient typing and MS Excel skills.
• ASL background preferred but not required.
• High school diploma or GED required.

Responsibilities

• Manage and test incoming equipment with IQC processes.
• Log defects and reassign defects via Excel and SDB.
• Process defective videophones and create RMAs.
• Clean tested units for reuse.
• Maintain monthly defective VP reports.
• Follow inventory quality control testing policies.
• Coordinate shipments with warehouse staff and carriers.
• Adhere to safety and workplace cleanliness.
• Assist with additional warehouse projects as needed.
• Collaborate with engineers on testing processes.

Skills

Detail oriented

Typing skills

Microsoft Excel

ASL background

Education

High School Diploma or GED

Tools

Forklift certification

Job description

Job Summary

Work with Warehouse team members to manage and control incoming equipment received from manufacturer. Ensure testing of incoming equipment is done correctly and effectively. Reports any defects and escalates to Sorenson Engineering as needed within testing parameters. Also ensures testing of defective equipment returns as established. Update information in SDB to accurately reflect inventory changes. Works with Sorenson Test Engineering Manager as needed to ensure equipment and testing are acceptable. Assist Sales Warehouse manager as needed with additional projects and tasks.

Essential Duties and Responsibilities

• Inventory Quality Control (IQC) of any equipment (ntouch video phones, ntouch camera units) that are received new from manufacturer and Keep up daily tasks testing equipment received.
• Keep up daily on defective returns by scanning into Excel and reassigning as needed through SDB.
• Process defective videophones as they are returned from the field. Must be able to effectively test and confirm the "defect" and create Return Merchandise Authorization (RMA) to respective vendor.
• Responsible to clean units that are tested and good for re-use in field again.
• Maintain monthly defective VP report based on what was returned from the field.
• Know and keep up with all the policies and procedures for Inventory Quality Control testing and assignment.
• Works with other Warehouse Staff and UPS/FedEx personnel to ensure timely and accurate shipments.
• Execute those procedures in a timely and appropriate manner.
• Maintain a clean and safe work environment on a daily basis.
• Help as needed with processing shipping requests made by Warehouse Managers
• Show a willingness to accept and complete new tasks and assignments as needed
• Level 2:
• Work and communicate closely with Warehouse Manager at warehouse as well as Sorenson Engineering personnel and work with them to resolve any abnormalities or issues with equipment testing, as well as designing the testing process.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements: Less than 25%

Education

Preferred:

• High School Diploma or GED
• Forklift certification is preferred but not required, will train.

Knowledge, Skills, and Abilities

• A qualified candidate will be very keen on details, and will be able to work through tasks with accuracy and efficiency.
• The candidate must have good typing skills as well as being adept at using Microsoft Office products, specifically Microsoft Excel.
• ASL background preferred but not required.

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Candidates should be able to lift 50 lbs

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.