Automotive QC / Warranty Parts Return Tech

Kelly Services-Portugal; Smyrna (TN); On-site; USD 30,000 - 41,000; Full time

Job summary

Nissan North America in Smyrna, TN is seeking a hands-on Quality Control Inspector to support Field Quality Center. You will help manage returned parts, inspect components, and validate warranty claims, contributing to accurate decision-making and warranty cost recovery.

This role blends warehouse logistics with technical inspection and analytical problem-solving, requiring collaboration with engineering teams, suppliers, and Nissan dealers.

Qualifications

• High school diploma or GED; an associate or technical degree is preferred.
• 2–5 years of experience in warehouse operations, logistics, automotive service, or warranty operations.
• Forklift certification or ability to obtain it.
• Strong mechanical aptitude and analytical skills.
• Experience working with data systems and technical documentation.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Warehouse and logistics: Load/unload trucks, handle parts, coordinate shipments, and organize for chargeback appeals.
• Warranty inspection and claim processing: Inspect returned parts, document warranty chargebacks, review claims in systems like Salesforce, NCIS, and EPC.
• Technical analysis and engineering support: Provide data for engineering, bench-test parts, support root-cause analysis.
• Dealer and system support: Respond to dealer warranty inquiries, verify part applicability, and assist with chargeback inquiries.
• Safety and continuous improvement: Support MILS updates, handle hazardous materials, and suggest process improvements.

Skills

Attention to detail

Mechanical aptitude

Analytical skills

Data systems experience

Technical documentation

Education

High school diploma or GED

Associate or technical degree preferred

Tools

Microsoft Office

Excel

Salesforce

Job description

Quality Control Inspector

Location: Field Quality Center, Smyrna, TN
Company: Nissan North America
Pay: $26 per hour
Shift: Monday–Friday, 7:30 am – 4:15 pm, with flexibility

Kelly is seeking a hands-on, detail-oriented Quality Control Inspector to support Nissan North America’s Field Quality Center. In this role, you’ll help manage returned parts, inspect components, and validate warranty claims. Your work will contribute to accurate claim decisions, warranty cost recovery, and product quality.
This is a varied, fast-paced position that combines warehouse logistics, technical inspection, and analytical problem-solving. You’ll work with engineering teams, suppliers, and Nissan dealers to investigate parts and support warranty operations.

What you’ll do:

Warehouse and logistics

• Load and unload freight trucks and process inbound and outbound shipments.
• Handle a range of parts, from small components such as radios to large assemblies such as engines and CVTs.
• Coordinate shipments to core return centers and dealers.
• Organize parts held for chargeback appeals.
• Operate forklifts to move freight and stored parts; certification is required or must be obtained.
• Maintain a clean, safe, and organized dock in accordance with 5S standards.
• Support recycling activities, including metal and catalyst sorting and cardboard baling.

Warranty inspection and claim processing

• Inspect returned parts and help determine whether failures are warrantable.
• Document and process warranty chargebacks with supporting evidence, including photos and failure analysis.
• Review claims using systems and data sources such as National Service History, Salesforce, and CICS Mainframe.
• Support final warranty claim determinations involving NCIS, Engineering, and Supplier reviews.

Technical analysis and engineering support

• Provide engineering teams and suppliers with warranty investigation data and support root-cause analysis.
• Bench-test applicable parts, such as headlamps, fog lamps, and tail lamps, using ASIST, Electronic Wiring Diagrams, and Service Manuals.
• Contribute to special projects, including CVT collection and fraudulent claim investigations.

Dealer and system support

• Respond to dealer warranty and parts inquiries through Dealer360.
• Verify part applicability using the Electronic Parts Catalog (EPC).
• Assist with chargeback inquiries and claim validation.

Safety and continuous improvement

• Support system testing and enhancements, including updates to the MILS platform.
• Handle shipping, receiving, and disposal of hazardous materials such as batteries, fuel tanks, and airbags in accordance with applicable safety, environmental, and regulatory requirements.
• Share feedback to improve processes and efficiency.
• Assist with general IT and system troubleshooting as needed.

What you’ll bring:

• High school diploma or GED; an associate or technical degree is preferred.
• 2–5 years of experience in warehouse operations, logistics, automotive service, or warranty operations.
• Forklift certification or the ability to obtain it.
• Strong mechanical aptitude and analytical skills.
• Experience working with data systems and technical documentation.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.