Quality Control Coord

Self-Help Services Corp; Durham (NC); On-site; USD 68,000 - 101,000; Full time

Job summary

Self-Help is seeking a Quality Control & Document Custody Specialist in Durham, NC. The role focuses on mortgage processing, final documentation, and custody controls, ensuring compliance with GSE, investor, and regulatory requirements.

Strong Excel skills and project management experience are highly valued. Responsibilities include audits, policy recommendations, repurchase monitoring, and working with cross-functional teams.

Qualifications

• Bachelor’s degree in business, finance or related field preferred and a minimum of three (3) years mortgage processing, underwriting, and/or lending experience OR equivalent related experience.
• Mortgage quality control, final documentation/doc custody, and knowledge of GSE quality control and Doc Custody policies required.
• Consumer loan experience desired.
• Prior project management and mortgage underwriting experience, as well as knowledge and understanding of MERs, appraisal review and CRA or affordable home lending desired.

Responsibilities

• Manage the doc custody program including multiple third-party custodians.
• Complete audits of document custodians.
• Ensure all collateral files contain required documents including: an executed Note, recorded Deed of Trust, & Final Title Policy.
• Certify all documents are accurately endorsed and assigned.
• Monitor industry and GSE requirements to ensure compliance.
• Monitor applicable regulatory, investor, and industry requirements and recommend process or policy changes as needed.
• Identify, analyze, and escalation documentation and collateral deficiencies that may create financial, compliance, or liquidity risk.
• Ensure Notice of Sale Policy compliance.
• Manage MERs compliance and annual reporting.
• Evaluate doc custody needs and improvements for mergers.
• Assist in quality control and due diligence file reviews of both mortgage and consumer loans.
• Monitor, research, and appeal GSE repurchase demands.
• Manage monthly loan repurchases.
• Develop and execute QC testing/review plans.
• Establish sampling methodology and selection criteria.
• Review findings for trends and recurring deficiencies.
• Document exceptions and deficiencies.
• Maintain QC documentation and audit trails.
• Support internal/external audits and regulatory examinations.
• Review and interpreting GSE/investor requirements.
• Monitors repurchase trends and identifying root causes.
• Coordinate with Lending, Secondary Marketing, Servicing, Legal, Compliance, etc.

Skills

Mortgage processing

Underwriting

Customer service

Communication skills

Planning and prioritizing

Education

Bachelor’s degree in business or finance

Tools

Microsoft Excel

Job description

Job Description: WHO WE ARE Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies. We are seeking a Quality Control & Document Custody Specialist to join our Durham, NC team!

WHAT YOU'LL DO

• Manage the doc custody program including multiple third-party custodians.
• Complete audits of document custodians.
• Ensure all collateral files contain required documents including: an executed Note, recorded Deed of Trust, & Final Title Policy.
• Certify all documents are accurately endorsed and assigned.
• Monitor industry and GSE requirements to ensure compliance.
• Monitor applicable regulatory, investor, and industry requirements and recommend process or policy changes as needed.
• Identify, analyze, and escalation documentation and collateral deficiencies that may create financial, compliance, or liquidity risk.
• Ensure Notice of Sale Policy compliance.
• Manage MERs compliance and annual reporting.
• Evaluate doc custody needs and improvements for mergers.
• Assist in quality control and due diligence file reviews of both mortgage and consumer loans.
• Monitor, research, and appeal GSE repurchase demands.
• Manage monthly loan repurchases.
• Develop and execute QC testing/review plans.
• Establish sampling methodology and selection criteria.
• Review findings for trends and recurring deficiencies.
• Document exceptions and deficiencies.
• Maintain QC documentation and audit trails.
• Support internal/external audits and regulatory examinations.
• Review and interpreting GSE/investor requirements.
• Monitors repurchase trends and identifying root causes.
• Coordinate with Lending, Secondary Marketing, Servicing, Legal, Compliance, etc.

WHAT YOU'LL NEED

• Bachelor’s degree in business, finance or related field preferred and a minimum of three (3) years mortgage processing, underwriting, and/or lending experience OR equivalent related experience.
• Mortgage quality control, final documentation/doc custody, and knowledge of GSE quality control and Doc Custody policies required.
• Consumer loan experience desired.
• Prior project management and mortgage underwriting experience, as well as knowledge and understanding of MERs, appraisal review and CRA or affordable home lending desired.
• Strong written and verbal communication skills.
• Mathematical skills including calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to effectively plan and prioritize work.
• Ability to form and maintain strong relationships with internal and external customers and provide excellent customer service.
• Proficiency with Microsoft Excel and the ability to analyze, reconcile, and interpret loan-level data and reporting.
• Ability and willingness to work beyond normal work hours, as needed.

Compensation range 67,600 - $101,400

Self-Help is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer: Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Self-Help is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer: Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.