Quality Control Coord

Habitat For Humanity Of Durham; Durham (NC); On-site; USD 68,000 - 101,000; Full time

Job summary

Self-Help is seeking a Quality Control & Document Custody Specialist to join our Durham, NC team. This role focuses on managing the doc custody program, audits, and ensuring collateral documents are complete and properly endorsed.

Responsibilities include monitoring GSE and regulatory requirements, addressing deficiencies, and supporting audits. Strong communication, analytical skills, and Excel proficiency are essential for success.

Qualifications

• Bachelor’s degree preferred; three years mortgage processing or lending experience or equivalent
• Strong written and verbal communication skills
• Mathematical skills for calculations (discounts, interest, percentages)
• Ability to plan, prioritize, and manage multiple tasks
• Experience with MERs, appraisals, CRA or affordable lending is a plus

Responsibilities

• Manage the doc custody program with multiple custodians
• Audit document custodians and verify required collateral files
• Ensure documents are endorsed and assigned correctly
• Monitor GSE requirements and regulatory/compliance needs
• Identify and address deficiencies that affect risk or liquidity
• Support internal/external audits and regulatory exams
• Develop QC testing/review plans and sampling methods
• Coordinate with Lending, Servicing, Legal, Compliance, etc.
• Review and interpret GSE/investor requirements
• Monitor repurchase trends and root causes
• Manage monthly loan repurchases
• Maintain QC documentation and audit trails
• Assist in due diligence for mortgage and consumer loans

Skills

Written communication

Verbal communication

Analytical thinking

Time management

Customer service

Education

Bachelor’s degree in business/finance or related field

Tools

Microsoft Excel

Job description

WHO WE ARE

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Quality Control & Document Custody Specialist to join our Durham, NC team!

WHAT YOU'LL DO

• Manage the doc custody program including multiple third-party custodians.
• Complete audits of document custodians.
• Ensure all collateral files contain required documents including: an executed Note, recorded Deed of Trust, & Final Title Policy.
• Certify all documents are accurately endorsed and assigned.
• Monitor industry and GSE requirements to ensure compliance.
• Monitor applicable regulatory, investor, and industry requirements and recommend process or policy changes as needed.
• Identify, analyze, and elevate documentation and collateral deficiencies that may create financial, compliance, or liquidity risk.
• Ensure Notice of Sale Policy compliance.
• Manage MERs compliance and annual reporting.
• Evaluate doc custody needs and improvements for mergers.
• Assist in quality control and due diligence file reviews of both mortgage and consumer loans.
• Monitor, research, and appeal GSE repurchase demands.
• Manage monthly loan repurchases
• Develop and execute QC testing/review plans
• Establish sampling methodology and selection criteria
• Review findings for trends and recurring deficiencies
• Document exceptions and deficiencies
• Maintain QC documentation and audit trails
• Support internal/external audits and regulatory examinations
• Review and interpreting GSE/investor requirements
• Monitors repurchase trends and identifying root causes
• Coordinate with Lending, Secondary Marketing, Servicing, Legal, Compliance, etc.

WHAT YOU'LL NEED

• Bachelor’s degree in business, finance or related field preferred and a minimum of three (3) years mortgage processing, underwriting, and/or lending experience OR equivalent related experience
• Mortgage quality control, final documentation/doc custody, and knowledge of GSE quality control and Doc Custody policies required.
• Consumer loan experience desired.
• Prior project management and mortgage underwriting experience, as well as knowledge and understanding of MERs, appraisal review and CRA or affordable home lending desired.
• Strong written and verbal communication skills.
• Mathematical skills including calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to effectively plan and prioritize work.
• Ability to form and maintain strong relationships with internal and external customers and provide excellent customer service.
• Proficiency with Microsoft Excel and the ability to analyze, reconcile, and interpret loan-level data and reporting.
• Ability and willingness to work beyond normal work hours, as needed.
• Ability to demonstrate Self-Help's Core Values:

Self-Help's Core Values

• Mission Before Self
• Service with Excellence
• Embracing & Promoting Change
• Results Not Credit
• Diversity as a Strength
• Financial Sustainability for Mission Impact

Compensation range

67,600 - $101,400

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.