Quality Control Analyst - Defect Reduction & Efficiency

1-800-FLOWERS.COM, INC.; Bolingbrook (IL); On-site; USD 52,000 - 66,000; Full time

Job summary

1-800-FLOWERS.COM, INC. seeks a Quality Control Analyst to ensure consistent product quality across production, reduce unpick rates, and support operational efficiency.

This role analyzes defects, applies quality standards, and collaborates across Production, QA, and Customer Service to protect the customer experience. The QC Analyst will reduce costs from defects and rework, improve production performance, and drive continuous improvement through data-driven insights and cross-functional

Responsibilities

• Evaluate defects using unpick codes and document findings
• Perform visual inspections, measurements, and product validation
• Approve in-process and finished products based on specs
• Identify defects and decide on rework or rejection
• Analyze defect data to identify trends and prevent recurrence
• Prepare reports using data, images, and observations
• Cross-train teams on quality expectations and defect prevention
• Review remake orders and release quality-approved orders
• Support product launches with quality readiness
• Oversee daily QC desk operations and maintain safety standards

Job description

1-800-FLOWERS.COM, INC. seeks a Quality Control Analyst to ensure consistent product quality across production, reduce unpick rates, and support operational efficiency.

This role analyzes defects, applies quality standards, and collaborates across Production, QA, and Customer Service to protect the customer experience. The QC Analyst will reduce costs from defects and rework, improve production performance, and drive continuous improvement through data-driven insights and cross-functional