Quality Control Analyst - 65000016

Business and Financial Operations; Tallahassee (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Civicworks in Tallahassee, FL is seeking a Quality Control Analyst for the Department of Elder Affairs' Long-Term Care Ombudsman Program. The role conducts routine access visits and investigates resident service complaints, documenting information and managing cases while protecting confidentiality.

Travel to facilities is required, and applicants must demonstrate strong organization, communication, and investigative skills along with proficiency in Microsoft Office.

Qualifications

• Strong organizational and written/spoken communication skills.
• Experience conducting assessments, fact-finding interviews, and thorough investigations.
• Knowledge of investigative techniques and ombudsman regulations.
• Ability to maintain confidentiality and interact effectively with residents, staff, and families.
• Valid Florida driver’s license and ability to travel to facilities.
• Proficiency in Microsoft Office and office equipment operation.

Responsibilities

• Conduct routine access visits to long-term care facilities.
• Investigate complaints about services in long-term care facilities.
• Document information, manage cases, and resolve resident complaints while protecting confidentiality.
• Travel to facilities as required and work within the DOEA district office.

Skills

Organizational skills

Communication skills

Interviewing & fact-finding

Investigations knowledge

Confidentiality

Travel readiness

Tools

Microsoft Office Suite

Job description

This Quality Control Analyst position with the Department of Elder Affairs' Long-Term Care Ombudsman Program conducts routine access visits and investigates complaints about services in long-term care facilities. The ombudsman serves as a designated representative under state and federal law, documenting information, managing cases, and resolving resident complaints while protecting confidentiality. The role requires travel to facilities and is based in a DOEA district office.

Key qualifications:

• Good organizational and communication skills (oral and written)
• Ability to conduct assessments, fact-finding interviews, and thorough investigations
• Knowledge of investigative techniques and ombudsman regulations
• Ability to maintain strict confidentiality and deal effectively with residents, staff, and families
• Valid Florida driver's license and ability to travel to facilities
• Proficiency in Microsoft Office Suite and ability to operate general office equipment