Quality Control - Analyst

JPMorgan Chase & Co.; Kentucky; On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an AML/KYC Quality Control Analyst within the Consumer & Community Banking KYC AML Customer Escalations group. You will conduct detailed quality reviews and manage the QC Case Queue to ensure regulatory compliance.

You will collaborate with stakeholders, identify risk opportunities, and support change initiatives while sustaining a robust control framework across the CCB. A strong business and regulatory understanding, plus communication skills, are essential.

Qualifications

• Business knowledge to understand the regulation and process context.
• Excellent communication and interpersonal skills to influence leaders.
• Strong problem-solving abilities and proactive risk mitigation.
• Ability to work autonomously, manage priorities, and perform in a fast-paced environment.

Responsibilities

• Perform detailed QC reviews for processes within the CCB KYC AML Customer Escalations programs.
• Self-manage QC Case Queue with SLA awareness and priorities.
• Collaborate with peers to deliver solutions meeting regulatory requirements and business goals.
• Identify process opportunities and provide recommendations to senior management.
• Influence change initiatives and assist teams through transitions.
• Review issues, assess risk, and escalate appropriately to leadership.
• Maintain AML/KYC risk management and control framework through quality reviews.

Skills

Business knowledge

Communication

Problem-solving

Autonomy

Education

Bachelor's degree

Advanced degree

Tools

Microsoft Office

Excel

Job description

Bring your expertise to JPMorgan Chase. As part of the AML/KYC Escalations team, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by ensuring compliance with AML/KYC standards and mitigating risks to an acceptable level. Our culture in AML/KYC Governance and Oversight is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

As an AML/KYC Quality Control Analyst within the Consumer & Community Banking KYC AML Customer Escalations group, you will be responsible for conducting detailed quality control reviews and managing the QC Case Queue to ensure compliance with regulatory standards.

Job Responsibilities:

• Perform detailed QC reviews for processes within the CCB KYC AML Customer Escalations programs.
• Self-manage business-as-usual (BAU) QC Case Queue with attention to Service Level Agreement (SLA) and ad-hoc management priorities, timelines, and deliverables.
• Positively influence and collaborate with peers and partners to bring solutions for tasks and initiatives that meet regulatory requirements, efficiency expectations, and business objectives.
• Identify process and operational opportunities with possible recommendations and strategies for AML/KYC initiatives to senior management.
• Influence change and champion mission-critical change initiatives; prepare and help others manage through change.
• Review and analyze critical issues/errors, assess business risk and impact, and facilitate proper recommendation & escalation to senior management.
• Establish and maintain the AML/KYC risk management and control framework through your case quality review to ensure consistent application of best practices and control standards across CCB.

Required Qualifications, Capabilities and Skills:

• Business knowledge with the ability to understand the business and regulation surrounding it.
• Excellent communication and interpersonal skills, with the ability to influence business leaders meaningfully.
• Strong problem-solving abilities and a proactive approach to identifying and mitigating risks.
• Ability to work autonomously, manage competing priorities, and work in a fast-paced, results-driven environment.

Preferred Qualifications, Capabilities and Skills:

• Bachelor's degree preferred or equivalent experience required.
• Advanced degree is preferred.
• Minimum of 1 year of experience in the financial services industry with a background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred.
• Experience with data analytics tools and methodologies is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required; data analytics preferred using Excel.