Quality & Continuous Improvement Leader

HealthBay; Charleston (SC); Hybrid; USD 115,000 - 135,000; Full time

Job summary

HealthBay is seeking a Quality Manager in Charleston, SC who will own quality initiatives across departments to improve consistency, efficiency, performance, and customer outcomes. You will act as a trusted resource to operational leadership, identifying risks, investigating recurring issues, and developing sustainable improvements.

Key responsibilities include establishing quality standards, leading root-cause initiatives, coordinating audits, and delivering data-driven dashboards for

Qualifications

• 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or a related field.
• Demonstrated experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively with both operational teams and senior leadership.

Responsibilities

• Quality Management: Develop and maintain practical quality standards, procedures, and controls.
• Continuous Improvement: Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Quality Assurance & Compliance: Conduct or coordinate quality reviews, assessments, and internal audits.
• Performance & Reporting: Analyze quality data and prepare clear reports for leadership.
• Cross-Functional Leadership: Work with operations, project management, technology, and business teams.
• Vendor & Partner Quality: Monitor vendor quality expectations and collaborate to resolve issues.

Skills

Quality management

Root-cause analysis

Data analysis

Communication skills

Cross-functional collaboration

Education

Bachelor's degree

Job description

HealthBay is seeking a Quality Manager in Charleston, SC who will own quality initiatives across departments to improve consistency, efficiency, performance, and customer outcomes. You will act as a trusted resource to operational leadership, identifying risks, investigating recurring issues, and developing sustainable improvements.

Key responsibilities include establishing quality standards, leading root-cause initiatives, coordinating audits, and delivering data-driven dashboards for