Customer Quality Specialist

Kalmbach Feeds; Sandusky (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Kalmbach Feeds is seeking a Customer Quality Specialist to support the Customer Quality Assurance Response team in an administrative capacity and assist with tasks essential to resolving all quality matters reported to the team. The ideal candidate will be detail-oriented with strong follow-up skills, possess a high sense of urgency, and stay cognizant of timeliness in all situations.

Responsibilities include handling emails, voicemails, QA forms, sample requests, and cross‑department

Qualifications

• Attention to detail is essential.
• Strong follow-up skills are required.
• A high sense of urgency and timeliness in all tasks.

Responsibilities

• Respond to quality emails promptly.
• Follow up on voicemails regarding quality concerns.
• Investigate reported quality issues from start to finish with cross‑functional teams.
• Field incoming calls about quality concerns and initiate outreach as needed.
• Enter Quality Assurance Response Forms (QARFs) and Torn Bag Reports.
• Request and process product samples from the appropriate plant.
• Answer questions from team members about the quality process.
• Review and follow up on QARFs entered by other departments.

Skills

Detail-oriented

Follow-up skills

Urgency awareness

Job description

Support the Customer Quality Assurance Response team in an administrative capacity and assist with tasks that are integral to resolving all quality matters reported to the team. The ideal Customer Quality Specialist candidate needs to be detail-oriented and have strong follow-up skills. This person would possess a high sense of urgency and be cognizant of timeliness in all situations. As unique opportunities present themselves, you must be sensitive to customer needs, corporate goals, team member development, and our public image.

Primary Responsibilities

• Respond and handle any of the types of tasks below or others as requested by the Customer Quality Coordinator:
• Address emails sent regarding quality concerns promptly.
• Follow up on any voicemails.
• Investigate all reported quality issues from start to finish. This may include phone calls, follow-up emails, in-person meetings, testing, etc. Typically, this is a collaborative process with other team members across multiple departments.
• Field incoming phone calls regarding quality concerns. This may involve initial reporting of the incident and pertinent follow-up.
• Initiate outgoing calls to team members and/or outside parties as part of the investigative process.
• Enter in Quality Assurance Response Forms (QARFs) and Torn Bag Reports
• Request and process product samples from the appropriate plant.
• Field questions from team members regarding the quality process. This can include questions from customer service, invoicing, Business Systems, and other departments.
• Review the QARFs entered by other departments, update/follow up as needed.