Quality & Compliance Manager, Community Living

RBR Alliance, Inc.; New Albany, Northern (IN, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

RBR Alliance, Inc. is seeking a Quality Assurance Manager for the Community Living department. The role ensures services align with Rauch policies, BQIS and CARF standards, and safety requirements with a focus on person-centered care.

The candidate will monitor compliance, coordinate required training, support quality improvement, and guide staff and management in maintaining high standards for individuals with developmental disabilities. A collaborative, compliant environment is emphasized.

Qualifications

• Bachelor’s degree or at least three years of direct services experience with individuals who have developmental disabilities.
• Supervisory experience is preferred.
• Strong written, verbal, electronic and interpersonal communication skills.
• Computer proficiency and ability to maintain accurate records and documentation.
• Demonstrated empathy and commitment to supporting individuals with developmental disabilities.
• Ability to interpret standards and apply regulatory requirements to daily operations.
• Ability to work effectively with staff, management and interdisciplinary teams.
• Ability to coach, guide and provide performance feedback to staff.
• Ability to work a flexible schedule and respond to organizational needs.

Responsibilities

• Monitor compliance with BQIS, CARF, and Rauch policies and procedures.
• Assist with developing and updating policies to meet regulatory requirements.
• Identify required staff training and monitor completion and documentation.
• Support integration of health and safety policies into daily operations.
• Provide coaching and guidance to DSPs regarding compliance and performance.
• Participate in committees, planning activities and quality-improvement initiatives.
• Promote a safe, compliant, person-centered work environment.
• Perform other duties as assigned.

Skills

Written communication

Verbal communication

Interpersonal skills

Empathy

Team collaboration

Training coaching

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

RBR Alliance, Inc. is seeking a Quality Assurance Manager for the Community Living department. The role ensures services align with Rauch policies, BQIS and CARF standards, and safety requirements with a focus on person-centered care.

The candidate will monitor compliance, coordinate required training, support quality improvement, and guide staff and management in maintaining high standards for individuals with developmental disabilities. A collaborative, compliant environment is emphasized.