Quality & Compliance Leader - Onsite (El Paso)

MVM, Inc.; El Paso (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Providencia Group is seeking a Compliance & Quality Control Manager to oversee program operations for compliance with client policies, laws, and internal standards. The role ensures quality control plans are executed per contract requirements and collaborates with leadership to drive continuous improvement.

The position requires managing audits, risk assessment, and implementing corrective actions, with travel up to 50% and on-site work in El Paso, TX.

Qualifications

• Master’s degree or higher; relevant experience may substitute with a bachelor’s degree.
• At least 2 years of program management, business administration or related experience.
• Experience in compliance, quality assurance or related monitoring of licensing, accreditation, and policies.
• Knowledge of relevant laws and regulations for unaccompanied children and family units.

Responsibilities

• Ensure teams adhere to internal quality standards, metrics, and SOPs per QASP.
• Lead Quality Control program, audit plan, quality reporting, and risk management.
• Oversee QC of onsite engagement, case documentation, and field observations.
• Create SOPs, FAQs, scripts for field staff on professional conduct at client homes.
• Monitor compliance with SOPs and code of conduct across onsite staff.
• Perform QA audits, timeline checks, and verify contract deliverables.
• Conduct internal and external audits and implement corrective actions.

Skills

Program management

Business administration

Face-to-face case management

Crisis & hidden populations

Communication skills

Team collaboration

Spanish language helpful

Education

Master’s degree

Bachelor’s degree

Job description

Providencia Group is seeking a Compliance & Quality Control Manager to oversee program operations for compliance with client policies, laws, and internal standards. The role ensures quality control plans are executed per contract requirements and collaborates with leadership to drive continuous improvement.

The position requires managing audits, risk assessment, and implementing corrective actions, with travel up to 50% and on-site work in El Paso, TX.