Quality Clerk

PRWT Services, Inc.; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Job summary

PRWT Services in Philadelphia is seeking a Quality Clerk to audit, analyze, and review processes in the department. You will ensure compliance with in-house specs and provide training support to supervisors, strengthening overall quality and business practices.

The candidate should have a high school diploma, strong writing and analytical skills, and experience with Windows software (Word/Excel). Flexible schedule and opportunity to contribute to client projects are included.

Qualifications

• High School Diploma or GED.
• Ability to coach and provide feedback to staff.
• Experience with Microsoft Word and Excel.
• Strong written and verbal communication in English.

Responsibilities

• Audit production and efficiency standards.
• Perform random audits and reviews.
• Attend quality monitor sessions with management and client.
• Provide training support to supervisors.
• Review operations for accuracy and contractual conformance.

Skills

Coaching

Data retrieval

MS Word/Excel

Communication

Education

High School Diploma

GED

Tools

Microsoft Word

Microsoft Excel

Job description

As one of the nation's premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

SUMMARY:

Would you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of Quality Clerk responsible for demonstrating excellent interpersonal business writing and analytical skills. The Quality Clerk is responsible for auditing, analyzing, and reviewing processes within the department. The Quality Clerk ensures compliance to in-house specifications, standards, and good business practices. Additionally, the Quality Clerk will provide training support to supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

• Review production and efficiency standards within operation.
• Perform random audits throughout project.
• Attend quality monitor sessions with manager and client.
• Recommend ideas to improve production standards.
• Prepare and present daily statistical information to management staff regarding quality assurance.
• Review/recommend training of all staff.
• Monitor production goals
• Perform customer service silent monitoring sessions.
• Examines project operations for accuracy and conformity to contractual guidelines.
• Receive cross-training for all projects.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or general education degree (GED)
• Ability to provide effective coaching and feedback to staff with ultimate goal of team success
• Ability to process and retrieve information from a computerized database
• Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)
• Ability to effectively communicate in a courteous and professional service level at all times

AVAILABILITY:

• Candidate must be available to work between the hours of 8:00am and 5:30pm, Monday - Friday.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED).
• 6 months related experience and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS

• Ability to read, write, and understand English

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
• Ability to calculate figures and amounts such as discounts, interest, and percentages

REASONING ABILITY

• Ability to apply common sense
• Ability to deal with varied situations
• Ability to demonstrate excellent interpersonal business writing and analytical skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

_10_% Standing _90_% Sitting ___% Lifting

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.