Customer Claims & Quality Resolution Specialist

Danfoss; City of Utica (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k matching

Annual bonus

Paid vacation

Personal insurance

Job summary

Danfoss Power Solutions Segment is seeking a Customer Claims Handling Specialist to serve as the customer’s advocate and single point of contact. You will coordinate with Site Quality, Engineering, and Sales to deliver timely, clear, and professional updates and 8D reports.

This on-site Utica, NY role emphasizes accurate records, problem-solving using 8D and CAPA, and driving continuous improvement across products and processes. A strong written and verbal communication style is essential.

Qualifications

• Associate's or Bachelor's degree in a technical or business field is required.
• Experience in customer quality, technical service, or complaint handling in an industrial setting is preferred.
• Strong organizational skills with multi-case management capabilities.

Responsibilities

• Take ownership of customer claims from report to resolution.
• Coordinate with Site Quality, Engineering and Sales to ensure a unified response.
• Prepare 8D reports and translate technical details into clear resolutions.
• Track case timelines and escalate delays to keep processes moving.
• Maintain detailed claim records to identify trends and drive improvement.

Skills

8D problem-solving

Root cause analysis

CAPA

Communication

Education

Associate's or Bachelor's degree in technical or business field

Tools

CRM/ERP

Microsoft Office

Job description

Danfoss Power Solutions Segment is seeking a Customer Claims Handling Specialist to serve as the customer’s advocate and single point of contact. You will coordinate with Site Quality, Engineering, and Sales to deliver timely, clear, and professional updates and 8D reports.

This on-site Utica, NY role emphasizes accurate records, problem-solving using 8D and CAPA, and driving continuous improvement across products and processes. A strong written and verbal communication style is essential.