Quality Claims & Root-Cause Coordinator

Alfa Laval Mid Europe GmbH; Indianapolis (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval Mid Europe GmbH in Indianapolis, IN is seeking a Quality Claims Investigator for the Americas Distribution Center. You will investigate root causes, implement corrective actions, issue RMAs, and document findings to resolve customer and supplier claims.

Onsite position requiring strong problem-solving, ownership, and cross-functional collaboration. Benefits include healthcare, 401(k) and paid time off; hourly compensation ranges from $25.00 to $30.00.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Proficient with MS Word, Excel and SharePoint.
• Strong problem-solving and critical-thinking abilities.
• Excellent interpersonal and communication skills.
• Ability to prioritize multiple tasks and deliver results.

Responsibilities

• Investigate root causes and coordinate corrective actions at AMDC.
• Conduct preliminary investigations of claims.
• Assign investigations and track timely completion.
• Issue call tags and review returned goods for credits.
• Document actions in ACT system and close completed claims.
• Collaborate with other DCs, Sales, Product Mgmt and Tech Support.

Skills

MS Word

MS Excel

Problem solving

Interpersonal skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

SharePoint

Job description

Alfa Laval Mid Europe GmbH in Indianapolis, IN is seeking a Quality Claims Investigator for the Americas Distribution Center. You will investigate root causes, implement corrective actions, issue RMAs, and document findings to resolve customer and supplier claims.

Onsite position requiring strong problem-solving, ownership, and cross-functional collaboration. Benefits include healthcare, 401(k) and paid time off; hourly compensation ranges from $25.00 to $30.00.