Claims Quality Lead - Continuous Improvement

Mactac North America; Stow (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Mactac North America seeks a Quality Improvement Claims Supervisor to lead the claims team and claims system improvements. The role drives continuous improvement initiatives using data and lab insights, supporting Operations-owned quality execution and enterprise quality governance.

The position involves supervising analysts, managing claims processes, and partnering with Operations Quality to uphold corporate quality standards while driving corrective actions and dashboards for risk detection.

Qualifications

• 7+ years of relevant experience in quality, R&D, sales, customer service, supply chain, or operations.
• Trend and data analysis experience is required.
• People management experience is preferred.
• Experience with labels, tapes, adhesives, or coatings is preferred.

Responsibilities

• Supervising and managing the Claims Analysts.
• Overseeing the claims management system and processes for efficiency and responsiveness.
• Build strong customer relationships and coordinate with sales and technical teams.
• Improve claims user experience, cycle time and data quality.
• Lead cross-functional Quality Alert responses for containment and systemic resolution.

Skills

Data analysis

People management

Manufacturing experience

Customer-facing experience

Education

Undergraduate degree or high school diploma with 7+ years experience

Tools

Minitab

Job description

Mactac North America seeks a Quality Improvement Claims Supervisor to lead the claims team and claims system improvements. The role drives continuous improvement initiatives using data and lab insights, supporting Operations-owned quality execution and enterprise quality governance.

The position involves supervising analysts, managing claims processes, and partnering with Operations Quality to uphold corporate quality standards while driving corrective actions and dashboards for risk detection.