Senior Claims QA & Compliance Leader

UCLA Health; Los Angeles (CA); Hybrid; USD 81,000 - 169,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a detail-oriented Claims Quality Supervisor to lead audits and quality assurance across claims operations, ensuring accuracy, efficiency, and regulatory compliance.

The role oversees QA monitoring systems, audit programs, and manages the customer service function within the Claims Administration Department, guiding staff and delivering training to meet performance goals. The position supports a hybrid work arrangement with standard business hours.

Qualifications

• Minimum of 5 years claims experience in a managed care environment required
• Minimum of 2 years’ experience in supervising staff required
• Must have comprehensive knowledge of claims processing and regulations.
• Must have strong ability to problem solving skills. Ability to analyze problems and formulate plans, solutions and a course of action.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to set own priorities and to work as a team member as well as independently.
• Ability to perform comfortably in a fast paced, deadline-oriented work environment.
• Proficient computer skills in Internet search capabilities, Microsoft Word, Excel, Access and Managed Care software (i.e. Diamond).
• Thorough knowledge of health care industry, benefit plans, contracts and flow of related information.
• Knowledge of professional and facility provider reimbursement/contracting methodologies.
• Excellent interpersonal and verbal/written communication skills. Effective presentation skills.
• Ability to maintain confidentiality of patient and business records.
• Ability to work Business hours

Responsibilities

• Developing and implementing internal quality assurance monitoring systems and reporting tools.
• Overseeing audit programs to maintain high standards of compliance and performance.
• Managing the customer service functions within the Claims Administration Department.
• Leading and staffing the customer service team to meet established service goals and performance objectives.
• Provide direct supervision and guidance for Quality Control and Customer Service staff and provide developmental and training opportunities for team members.

Job description

UCLA Health in Los Angeles is seeking a detail-oriented Claims Quality Supervisor to lead audits and quality assurance across claims operations, ensuring accuracy, efficiency, and regulatory compliance.

The role oversees QA monitoring systems, audit programs, and manages the customer service function within the Claims Administration Department, guiding staff and delivering training to meet performance goals. The position supports a hybrid work arrangement with standard business hours.