Quality Case Manager - Patient Outcomes Leader

Grace Health; Corbin (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Grace Health in Kentucky is seeking a Quality Case Manager to coordinate care, educate patients and staff, and monitor quality initiatives. You will work with the patient care team and may lead teams to improve patient outcomes in a patient-centered medical home.

This role emphasizes managing Nextgen Population Health modules, maintaining registries for high-risk patients, and collaborating with providers to develop and monitor comprehensive care plans, using motivational interviewing to

Qualifications

• Degree in Nursing or healthcare preferred; licensure if applicable.
• Experience related to quality management or performance improvement.
• Knowledge of Nextgen Population Health module or similar systems is a plus.

Responsibilities

• Manages the Population Health module of Nextgen.
• Maintains patient registries for high-risk populations.
• Collaborates with providers to develop a comprehensive plan of care for identified patients.
• Monitors progress toward meeting goals on the care plan.
• Contacts patients and families by phone or in person to assess needs and adherence.
• Uses motivational interviewing to help patients set achievable goals.
• Coordinates care with Baptist ACO care coordinators and Grace Health Patient Care Assistant.
• Addresses health literacy using teach-back and plain language.

Skills

Communication

Computer/Technology

Conflict resolution

Customer service

Team building

Time management

Critical thinking

Leadership

Motivational Interviewing

Health Literacy

Education

Degree in Nursing or healthcare

Current license if applicable

Quality management / performance improvement experience

Job description

Grace Health in Kentucky is seeking a Quality Case Manager to coordinate care, educate patients and staff, and monitor quality initiatives. You will work with the patient care team and may lead teams to improve patient outcomes in a patient-centered medical home.

This role emphasizes managing Nextgen Population Health modules, maintaining registries for high-risk patients, and collaborating with providers to develop and monitor comprehensive care plans, using motivational interviewing to