Quality Assurance & Warranty Specialist

Jobtome; Schofield (WI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, and vision insurance

HSA and FSA options

401k

Job summary

Jobtome in Wisconsin seeks a Quality Associate I to support product quality and customer satisfaction through inspection, testing, evaluation, documentation, and disposition of customer-returned and incoming product. The role includes cylinder testing, warranty processing, and collaboration with cross-functional teams to drive continuous improvement.

The position involves 2:00pm–12:00am shifts, travel to customer locations as needed, and a focus on reducing warranty costs while ensuring

Qualifications

• Associate degree in Quality, Manufacturing, Engineering, Business, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• At least one year of experience in warranty, quality, manufacturing, customer service, or a related industrial environment preferred.
• Experience with customer returns, nonconforming material, rework coordination, corrective action, and cost tracking preferred.

Responsibilities

• Assist with processing customer-returned product from receipt through evaluation, disposition, rework, and closure in accordance with customer and internal requirements.
• Review return information, verify product condition and traceability, and coordinate containment or escalation when potential quality or safety risks are identified.
• Perform cylinder testing, teardown, and evaluation to verify performance, identify failure modes or nonconforming conditions, document findings, and support disposition, and corrective-action.
• Manage warranty costs by tracking customer debits, validating charges, reconciling supporting information, and maintaining accurate warranty cost records.
• Assist with completion of detailed warranty reports that document product condition, investigation findings, root cause, corrective actions, rework performed, and associated costs.
• Lead and support cross-functional continuous-improvement projects that reduce warranty claims, rework, scrap, process variation, and cost while improving product quality and customer satisfaction.

Skills

Warranty knowledge

Analytical thinking

Communication skills

Organizational skills

Problem-solving

Education

Associate degree in Quality/Manufacturing/Engineering

Tools

ERP systems

Microsoft Office

Quality-management software

Job description

Jobtome in Wisconsin seeks a Quality Associate I to support product quality and customer satisfaction through inspection, testing, evaluation, documentation, and disposition of customer-returned and incoming product. The role includes cylinder testing, warranty processing, and collaboration with cross-functional teams to drive continuous improvement.

The position involves 2:00pm–12:00am shifts, travel to customer locations as needed, and a focus on reducing warranty costs while ensuring