Onsite Quality Associate – 2nd Shift & Warranty Impact

JARP Industries Inc

Schofield (WI)

On-site

USD 30,000 - 37,000

Full time

5 days ago

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Benefits offered by this job

PTO

Paid holidays

Medical, dental, vision insurance

HSA/FSA options

Company-paid life/AD&D

STD/LTD

EAP

401k

Job summary

JARP Industries Inc. is seeking a Quality Associate (2nd Shift) on-site in Wisconsin to support product quality and customer satisfaction through inspection, testing, and documentation of returns and incoming parts.

The role includes cylinder testing, warranty processing, and cross-functional collaboration to resolve issues and drive improvements. The ideal candidate has an Associate degree in a relevant field and at least 1 year of related experience, with strong analytical, drawing

Qualifications

Associate degree preferred; equivalent combination of education and relevant experience considered.
At least one year of experience in warranty, quality, manufacturing, customer service, or related industrial environment preferred.
Experience with customer returns, nonconforming material, rework coordination, corrective action, and cost tracking preferred.

Responsibilities

Assist with processing customer-returned product from receipt through evaluation, disposition, rework, and closure in accordance with customer and internal requirements.
Review return information, verify product condition and traceability, and coordinate containment or escalation when potential quality or safety risks are identified.
Perform cylinder testing, teardown, and evaluation to verify performance, identify failure modes or nonconforming conditions, document findings, and support disposition, and corrective-action.
Manage warranty costs by tracking customer debits, validating charges, reconciling supporting information, and maintaining accurate warranty cost records.
Assist with completion of detailed warranty reports that document product condition, investigation findings, root cause, corrective actions, rework performed, and associated costs.
Travel to customer locations as required to conduct onsite analysis of parts, document findings, coordinate containment or corrective actions, and communicate results to appropriate customer and internal teams.
Lead and support cross-functional continuous‑improvement projects that reduce warranty claims, rework, scrap, process variation, and cost while improving product quality and customer satisfaction.
Standardize successful improvements by coordinating updates to work instructions, inspection plans, training materials, and related quality documentation, and monitor changes to ensure gains are sustained.
Support compliance with applicable quality management system requirements, customer‑specific requirements, and established company procedures.
Support Engineering with reverse‑engineering activities and other new‑customer development projects, including product evaluation, documentation, and cross‑functional coordination as needed.
Assist with first‑piece inspections when required, including verifying product conformance to applicable drawings, specifications, and quality requirements.
Perform receiving inspections of incoming materials and components, including reviewing applicable drawings and specifications, verifying dimensions and documentation, recording inspection results, and identifying or escalating nonconforming product in accordance with established procedures.
Complete nonconformance reports (NCRs) accurately and in a timely manner, document findings and disposition activities, and communicate with suppliers as required to obtain supporting information, coordinate containment or corrective action, and resolve quality issues.
Assist with gage calibration activities, including coordinating calibration schedules, maintaining calibration records, verifying calibration status, and identifying or escalating out‑of‑tolerance equipment in accordance with established procedures.
Support internal and customer audits, quality‑system activities, special projects, and other departmental needs as assigned.