Quality Assurance Coordinator - QA Admin & Warranty Support

KHS USA INC; Goerke's Corners (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Educational reimbursement

Life insurance

Disability insurance

Paid time off

10 paid holidays per year

401K with company match

Job summary

KHS USA INC in Wisconsin is seeking a Quality Assurance Coordinator to centralize quality notifications, warranty returns and related administrative activities within the Quality Department. You will receive, review, classify, process, assign, and track notifications from customers, manufacturing, service, and suppliers.

The role requires coordinating RMAs, maintaining accurate records in SAP and other systems, and supporting ISO, UL, ASME, CSA, CRN compliance and continuous improvement efforts.

Qualifications

• Minimum three years of experience in quality administration, quality coordination, warranty administration, manufacturing support, project coordination, customer service administration, or a related business function.
• Experience with SAP or similar ERP systems.
• Experience processing quality notifications, warranty claims, RMAs, nonconformance reports, customer returns, or related quality system activities.
• Experience working in a manufacturing environment.

Responsibilities

• Receive, review, classify, process, assign, and distribute all quality notifications received by the Quality Department. Ensure proper categorization and routing of ZR, Z2, Z3, and ZL quality notifications according to established procedures and departmental guidelines.
• Independently evaluate, process, resolve, and close routine quality notifications that do not require technical investigation, engineering review, or cross-functional analysis.
• Monitor notification status, aging, and completion of assigned actions and escalate urgent or overdue issues.
• Coordinate activities with internal departments and support Quality Technicians and Specialists by ensuring notifications are properly documented and routed for technical review when required.
• Coordinate RMA activities and maintain accurate records associated with returned materials, warranty claims, and quality investigations.
• Create and process Free of Charge orders and coordinate requests for customer credits and credit note processing.
• Initiate and monitor rework orders and related documentation.
• Maintain accurate quality records, reports, notification documentation, warranty records, and supporting information within SAP and other quality systems.
• Support compliance with ISO, UL, ASME, CSA, CRN and other applicable quality standards and company quality system requirements.
• Assist the Quality Manager and Quality team with workflow improvements, process standardization, departmental organization activities, and continuous improvement projects.
• Provide administrative and organizational support to the Quality Department.
• Serve as an internal resource regarding quality notification processes, documentation requirements, and status tracking activities.

Skills

Quality administration

Warranty administration

Project coordination

Customer service administration

Manufacturing support

Documentation control

Education

High school diploma or GED

Associate degree in Business Administration, Quality, or Supply Chain

Tools

SAP

Job description

KHS USA INC in Wisconsin is seeking a Quality Assurance Coordinator to centralize quality notifications, warranty returns and related administrative activities within the Quality Department. You will receive, review, classify, process, assign, and track notifications from customers, manufacturing, service, and suppliers.

The role requires coordinating RMAs, maintaining accurate records in SAP and other systems, and supporting ISO, UL, ASME, CSA, CRN compliance and continuous improvement efforts.