QUALITY ASSURANCE & TRAINING SPEC - 43000535

State of Florida; Tallahassee (FL); On-site; USD 47,000 - 58,000; Full time

Job summary

State of Florida is seeking a QUALITY ASSURANCE & TRAINING SPECIALIST in Tallahassee to develop training materials and train new employees across Applications, Records, Education and Customer Service. The role conducts quality audits of the Bureau’s functions, manages licenses, continuing education, and regulator notifications, and delivers updated policies and procedures.

Occasional travel, a valid driver’s license, and the ability to lead teams as needed are required; the position is salaried

Qualifications

• Knowledge of data collection and analysis methods.
• Knowledge of basic management principles and practices.
• Knowledge of Florida Statutes and department rules for licensure and regulation.

Responsibilities

• Develop training materials and train new employees in Applications, Records, Education and Customer Service (Analysis).
• Perform quality audits of the Bureau’s functions per policy and procedures.
• Manage licenses, continuing education, supervisor notifications and regulatory documents.

Skills

High school diploma or equivalent

Data collection and analysis

MS Word, Excel, Outlook

Education

Bachelor’s degree

Job description

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QUALITY ASSURANCE & TRAINING SPEC - 43000535

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887284

Working Title: QUALITY ASSURANCE & TRAINING SPEC - 43000535

**INTERNAL AGENCY EMPLOYMENT OPPORTUNITY**
POSITION TITLE: QUALITY ASSURANCE & TRAINING SPECIALIST

DIVISION: INSURANCE AGENT & AGENCY SERVICES
BUREAU: LICENSING
CITY: TALLAHASSEE
COUNTY: LEON

This is an internal agency employment opportunity for current employees, including OPS, of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation.

REQUIREMENTS:

• High school diploma or equivalent.
• Collecting, evaluating, and analyzing data.
• Experience using Microsoft Word, Excel and Outlook.

PREFERENCES:

• Two (2) or more years of professional experience in the insurance industry or in the regulation of insurance agent licensing.
• Experience teaching, training, or giving presentations.
• Experience organizing training material into a logical format for presentation.
• Applicants who are fluent (verbal and written) in English and Spanish.
• A bachelor’s degree from an accredited college or university. Further preference will be given if the degree is in Risk Management or Insurance.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Knowledge of Florida Statutes and department rules governing licensure and regulation, and customer protection.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

SPECIAL NOTES:

Applicants must have a valid driver’s license and be willing to travel, when necessary, within the State of Florida and occasionally overnight at short notice.

The anticipated salary for this position is $52,530.00.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BRIEF DESCRIPTION OF DUTIES:

Develop Training Materials and Train new employees in every aspect of their employment in the appropriate area of assignment including Applications, Records, Education and Customer Service (Analysis).

Perform quality audits of the Bureau’s varied functions per the Division/Bureau’s policy and procedures in accordance with Florida Statutes and administrative rules regarding:

• The approval and maintenance of insurance agent, agency and adjuster licenses;
• The administration of licensee continuing education requirements; continuing education courses and instructor approval/management;
• The management of documents and records related to insurance licensing and licenses, continuing education, Regulator notifications and other varied records and documentation;
• Measurement of staff’s customer service performance regarding the appropriate levels of responsiveness, completeness of documentation, quality of service performed, accuracy of communications, and adherence to administrative procedures in response to emails sent to the Bureau and Helpline Calls.

Develop Policies and Procedures for the Applications Unit, Analysis Unit, Records Units, Education Unit and the Quality Audit/Training Unit.

Develop and deliver insurance regulatory training to Bureau staff members.

Develop training materials and provide training updates on existing policies and procedures, new policies & procedures and other regulatory updates.

Act as a Temporary Team Lead for any unit withing the Bureau of Licensing as needed and assigned, and to assist any unit in the Bureau with the workload, when deemed necessary, due to staff absences or a significant increase in volume of work due to any number of different reasons.

Draft Application Denials and Letters of Guidance.

Complete all RIRS reporting to NAIC.

Maintain, monitor and prepare reports on the Division’s Access Control.

Monitor and maintain employees’ CJIS expirations.

Update ALIS with all insurance company staffing updates (Form 14) when submitted from OIR.

Performs other duties as required.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:0 a.m. to 6:0 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.