Quality Assurance Trainer or Auditor

Forrest T. Jones & Company; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company-paid medical insurance

401(k) with company matching

Generous paid time off

Voluntary dental and vision insurance

Job summary

A professional insurance company based in Kansas City is seeking a Quality Assurance Trainer or Auditor. This role involves auditing employee work, analyzing performance, and identifying training needs. Candidates should have at least 5 years of experience in insurance administration and a college degree. Comprehensive benefits are offered, including medical and 401(k) matching.

Qualifications

• 5 years’ experience in Insurance Administration.
• Thorough knowledge of company policies and workflow.
• Ability to provide feedback and training effectively.

Responsibilities

• Perform audits of employee work providing feedback.
• Analyze and recommend additional training as necessary.
• Ensure accuracy in application processes and payment entries.

Skills

Excellent interpersonal skills

Analytical skills

Organizational skills

Effective communication

PC applications skills

Education

College degree

Job description

Join to apply for the Quality Assurance Trainer or Auditor role at Forrest T. Jones & Company.

Position Summary

The Quality Assurance Trainer/Auditor is responsible for quality review of work completed by department specialists monthly. This position analyzes errors and determines current skill levels with the unit manager and identifies training needs and strategies to meet quality standards. This information can then be used to determine additional training requirements and to provide indicators to enhance performance of units.

Expectations

• Completes audits of individual employee’s work providing feedback and performance grade to the Department Manager.
• Completes audits of application set up to ensure information is fully completed on the correct application form with accurate information.
• Complete audit of payment processing to ensure accurate amount has been entered into the system in a timely manner.
• Complete audit of enforce changes to ensure accuracy and timeliness.
• Complete targeted audits of various processes as directed by Department Manager.
• Recommends additional training and may participate in additional training modules, if necessary to improve areas of performance.
• Recommends changes in workflow to improve overall quality, if necessary.
• Works with indirect supervision.
• Position requires thorough knowledge of company policies, products and workflow.
• Possesses ability to communicate effectively with internal and external staff.

Competencies

• Excellent interpersonal skills, as well as oral, analytical, facilitation and written skills.
• Proficient level of organizational skills.
• Proficient PC applications skills in Windows-based products.

Requisites

• 5 years’ experience in Insurance Administration
• College degree

Benefits

We offer comprehensive benefits to full-time employees including company-paid medical, STD, LTD and life insurance; plus voluntary dental, vision, life/AD&D insurance, 401(k) with company matching, generous paid time off and much more.

We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.

All offers of employment are contingent upon the passing of a drug screen and background check.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Education and Training

Industries

Insurance