Quality Assurance Technician — Coffee QC & Cupping Lab

westrockcoffeeexternaljobs; North Carolina; On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

westrockcoffeeexternaljobs is seeking a Quality Assurance Technician for the QA Department to inspect the setup of packing lines and grinders at the start of each day, verify readings, and record results in quality logs.

The role involves performing quality checks on roast color, moisture, grind analysis, dust, and weights, documenting findings, and identifying nonconforming goods for disposition. It also covers handling returned goods, customer complaints, and ISO-aligned sampling.

Qualifications

• Excellent communication skills, both written and verbal.
• Sound math ability including percent calculations, averages, and standard deviation.
• Proven reliability and responsibility in a QA or similar role.

Responsibilities

• Inspect the set-up of all packing lines and grinders at the beginning of the day, verifying the readings and recording the results.
• Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day.
• Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, etc.) of product soon after a grinder/packing line has undergone an item change.
• Document results of quality checks
• Identify and segregate nonconforming goods for proper disposition and notify QA Supervisor or Lead QA Technician
• Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results
• Determine disposition of returned goods
• Receive and analyze certain customer complaints
• Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis
• Log blend change samples and quality issues for ISO purposes
• Ensure physical blend "target" samples are properly maintained and updated
• Perform general daily housekeeping in work area to maintain a quality/safe working environment
• Collect, organize and set up product samples for sensory cupping
• Computer Skills including Word, Excel, Outlook etc.

Skills

Communication skills

Math skills

Reliability

Tools

Word

Excel

Outlook

Job description

westrockcoffeeexternaljobs is seeking a Quality Assurance Technician for the QA Department to inspect the setup of packing lines and grinders at the start of each day, verify readings, and record results in quality logs.

The role involves performing quality checks on roast color, moisture, grind analysis, dust, and weights, documenting findings, and identifying nonconforming goods for disposition. It also covers handling returned goods, customer complaints, and ISO-aligned sampling.