QA Technician

Westrock Coffee; Concord (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Westrock Coffee is seeking a Quality Assurance Technician to support QA activities in our facility. You will inspect packaging lines and grinders at shift start, verify readings and record results, and monitor line changes throughout the day.

You will perform roast color and moisture checks, document findings, and identify nonconforming goods for disposition. Additional duties include reviewing customer complaints, collecting production samples for sensory analysis, logging ISO-related data, and

Qualifications

• Excellent oral and written communication skills.

Responsibilities

• Inspect setup of packing lines and grinders at start of day; verify readings and record results.
• Verify, inspect and record grinder/dump executions and packing line changes during the day.
• Perform quality checks (roast color, % moisture, grind analysis, dust content, weights).
• Document results of quality checks.
• Identify and segregate nonconforming goods; notify QA Supervisor or Lead QA Technician.
• Visually inspect returned goods and, if needed, perform analysis and record results.
• Determine disposition of returned goods.
• Receive and analyze certain customer complaints.
• Retrieve production samples and forward to Cupping Lab for sensory analysis.
• Log blend change samples and quality issues for ISO purposes.
• Ensure physical blend target samples are maintained and updated.
• General daily housekeeping to maintain quality/safe working environment.
• Collect, organize and set up product samples for sensory cupping.

Skills

Excellent oral and written comms

Job description

We are currently seeking a Quality Assurance Technician for our QA Deprtament.

• Inspect the set-up of all packing lines and grinders at the beginning of the day, verifying the readings and recording the results
• Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day
• Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, etc.) of product soon after a grinder/packing line has undergone an item change
• Document results of quality checks
• Identify and segregate nonconforming goods for proper disposition and notify QA Supervisor or Lead QA Technician
• Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results
• Determine disposition of returned goods
• Receive and analyze certain customer complaints
• Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis
• Log blend change samples and quality issues for ISO purposes
• Ensure physical blend "target" samples are properly maintained and updated
• Perform general daily housekeeping in work area to maintain a quality/safe working environment
• Collect, organize and set up product samples for sensory cupping

Requisition Number

6882

Shift

12 Hour Day

Qualification

• Excellent oral and written communication skills

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