QA Technician - Coffee QC & Cupping

Westrock Coffee; Concord (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Westrock Coffee is seeking a Quality Assurance Technician to support QA activities in our facility. You will inspect packaging lines and grinders at shift start, verify readings and record results, and monitor line changes throughout the day.

You will perform roast color and moisture checks, document findings, and identify nonconforming goods for disposition. Additional duties include reviewing customer complaints, collecting production samples for sensory analysis, logging ISO-related data, and

Qualifications

• Excellent oral and written communication skills.

Responsibilities

• Inspect setup of packing lines and grinders at start of day; verify readings and record results.
• Verify, inspect and record grinder/dump executions and packing line changes during the day.
• Perform quality checks (roast color, % moisture, grind analysis, dust content, weights).
• Document results of quality checks.
• Identify and segregate nonconforming goods; notify QA Supervisor or Lead QA Technician.
• Visually inspect returned goods and, if needed, perform analysis and record results.
• Determine disposition of returned goods.
• Receive and analyze certain customer complaints.
• Retrieve production samples and forward to Cupping Lab for sensory analysis.
• Log blend change samples and quality issues for ISO purposes.
• Ensure physical blend target samples are maintained and updated.
• General daily housekeeping to maintain quality/safe working environment.
• Collect, organize and set up product samples for sensory cupping.

Skills

Excellent oral and written comms

Job description

Westrock Coffee is seeking a Quality Assurance Technician to support QA activities in our facility. You will inspect packaging lines and grinders at shift start, verify readings and record results, and monitor line changes throughout the day.

You will perform roast color and moisture checks, document findings, and identify nonconforming goods for disposition. Additional duties include reviewing customer complaints, collecting production samples for sensory analysis, logging ISO-related data, and