Quality Assurance Supervisor - PM Shift

Milo's Tea Company Inc; Spartanburg (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Milo’s Tea Company is seeking a Quality Assurance Supervisor to ensure consistent quality by applying established standards, conducting testing, and validating processes within a fast-growing beverage environment. You will lead HACCP, SQF, GMP programs, coordinate audits, and train staff to maintain top safety standards.

Join a People First culture with opportunities for development, and contribute to a sustainability-focused mission while liaising with laboratories and regulators to uphold

Qualifications

• Bachelor’s degree in biology, Food Science, Chemistry, or a related field.
• Two to four years of quality and management experience with demonstrated leadership.
• Knowledge of Internet software and MS Office Suite.

Responsibilities

• Maintain and enforce corporate quality assurance programs, standards, and goals in conjunction with outside laboratories and contractors as needed.
• Manage corporate HACCP, HARPC, Organic, Recall/Withdrawal, SSOP, SQF, and GMP Programs including all prerequisites.
• Act as a facility SQF Practitioner to ensure plant is SQF audit ready every day.
• Maintain SQF program and train associates to meet required code.
• Manage all third-party audits and any regulatory inspections including FDA, State Health, County Health.
• Manage raw material program (including water) to ensure all raw materials meet specification for quality and safety.
• Maintain environmental sampling program to seek out potential risk, find and eliminate risk, according to policy.
• Record, review and maintain all data obtained during quality assurance activities to ensure consistency with policies and procedures.
• Oversee all activities in the laboratory, ensure good laboratory practices and administer testing procedures.
• Utilize laboratory database to monitor and trend results to ensure products meet specification.
• Review complaint data and investigate consumer product inquiries as needed.
• Develop new approaches to solve problems identified during quality assurance activities and make recommendations to management regarding changes.
• Coordinate the shipment of product samples or ingredients to outside labs as requested.
• Inform management of significant issues or trends identified during quality assurance activities and third-party audits, and regulatory inspections.
• Prepare and present quality related information to management as needed or requested.
• Maintain a working knowledge of government and industry regulatory & quality assurance codes and standards.
• Act as liaison between quality auditors and regulatory inspectors.
• Ensure execution of corrective action plans with for quality and sanitation standards.
• Uphold and manage team participation in all Corporate Responsibility programs including recycling, social advocacy and MMAD volunteering opportunities.
• Perform other duties as assigned by Director of Quality.

Skills

Leadership skills

Quality assurance experience

Team coordination

Education

Bachelor’s degree in biology, Food Science, Chemistry, or related field

Tools

Internet software

MS Office Suite

Job description

Company Overview

Milo’s Tea Company is one of the fastest-growing beverage companies in the United States.

Our culture and operations are built on the belief that we can make a difference in the world.

That is why we put People First and strive to continually reduce our environmental impact on the planet.

We leverage our world-class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.

We are the #1 and fastest-growing brand in the Refrigerated Tea Category in the nation.

Our core mission: People and Planet First — doing good is good for business.

We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.

Our company is women-led and strongly committed to Diversity, Inclusion, and Belonging.

We pledge 1% of profits annually to charitable giving.

We are Platinum Certified in Zero Waste Manufacturing: recycling, reducing, and reusing 95% of waste at all facilities.

Why You Will Love Life at Milo's

You will collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they are doing.

As a People First company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed.

Some of the remarkable benefits offered include: Competitive salary 100% employer-paid medical premiums for associates and families Free Mental Health, Financial Wellness, and Legal Counseling benefits 401K with company match Company-paid Life Insurance Tuition reimbursement assistance Continuous learning opportunities Robust parental leave program Care Relief Fund to help associates in need Associate Assistance Program Paid volunteer time Being a Culture Champion at Milo’s Wear the HAT (Hungry-Agile-Together) Work effectively with others Help our TEAm achieve safety, quality, and production goals Interact positively, be self-aware, avoid negative commentary Commit to outstanding attendance Conduct yourself respectfully with all Milo's TEAm members.

Equal Employment Opportunity Statement

As a People First company, Milo’s is committed to uplifting our associates, customers, and fans no matter their gender, race, or creed.

We invest in Diversity, Inclusion, and Belonging in all areas of our business ecosystem.

We champion these efforts through partnerships, education, and events to support and celebrate our diverse workforce and networks.

If you require assistance or accommodation to participate in the job application process, please contact [e-mail].

Position Summary

The Quality Assurance Supervisor assures consistent quality assurance practices by applying established standards, conducting testing procedures, and validating processes.

Responsibilities

• Maintain and enforce corporate quality assurance programs, standards, and goals in conjunction with outside laboratories and contractors as needed.
• Manage corporate HACCP, HARPC, Organic, Recall/Withdrawal, SSOP, SQF, and GMP Programs including all prerequisites.
• Act as a facility SQF Practitioner to ensure plant is SQF audit ready every day.
• Maintain SQF program and train associates to meet required code.
• Manage all third-party audits and any regulatory inspections including FDA, State Health, County Health.
• Manage raw material program (including water) to ensure all raw materials meet specification for quality and safety.
• Maintain environmental sampling program to seek out potential risk, find and eliminate risk, according to policy.
• Record, review and maintain all data obtained during quality assurance activities to ensure consistency with policies and procedures.
• Oversee all activities in the laboratory, ensure good laboratory practices and administer testing procedures.
• Utilize laboratory database to monitor and trend results to ensure products meet specification.
• Review complaint data and investigate consumer product inquiries as needed.
• Develop new approaches to solve problems identified during quality assurance activities and make recommendations to management regarding changes.
• Coordinate the shipment of product samples or ingredients to outside labs as requested.
• Inform management of significant issues or trends identified during quality assurance activities and third-party audits, and regulatory inspections.
• Prepare and present quality related information to management as needed or requested.
• Maintain a working knowledge of government and industry regulatory & quality assurance codes and standards.
• Act as liaison between quality auditors and regulatory inspectors.
• Ensure execution of corrective action plans with for quality and sanitation standards.
• Uphold and manage team participation in all Corporate Responsibility programs including recycling, social advocacy and MMAD volunteering opportunities.
• Perform other duties as assigned by Director of Quality.

Qualifications

• All applicants must have a bachelor’s degree in biology, Food Science, Chemistry, or related field.
• All applicants must have a must have two to four years of Quality and Management experience and show good leadership skills.
• To perform this job successfully, an individual should have knowledge of Internet software and MS Office Suite.

About the Company

Milo’s Tea Company is a family-owned, Certified Women-Owned business founded in 1946 with a commitment to quality, integrity, responsibility, and safety.

We craft delicious teas and lemonades with real ingredients you have in your kitchen, using no preservatives or artificial ingredients.

We stay true to our founder's promise: use high-quality, real ingredients, listen to our customers, and never sacrifice taste.

As a Platinum-Certified Zero Waste Manufacturer, we lead with purpose — protecting the planet, uplifting people, and giving back through our 1% Profit Pledge.

Our mission is simple: spark joy every day.

We live by our values: Quality – Delivering exceptional products with integrity Integrity – Doing what’s right for our TEAm, customers, and communities Responsibility – Committing to sustainability and social impact Safety – Prioritizing well-being in everything we do

Our culture is built on the Milo’s HAT: Hungry, Agile, Together — with a mindset of growth, adaptability, and collaboration.

Join Our TEAm

If you're passionate about purpose-driven work and want to be part of a company that values people, innovation, and impact, we invite you to explore opportunities with us.