Quality Assurance Supervisor

supply-chain; Modesto (CA); On-site; USD 70,304 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Discounted stock purchase

PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to lead a site quality program, supervise hourly QA staff, and ensure compliance with customer and regulatory requirements.

The role focuses on maintaining the quality system, facilitating audits, and driving continuous improvement across QA activities. Strong communication and data analysis skills are essential for success.

Qualifications

• Data analysis experience.
• People management experience preferred.
• Training and facilitation skills desirable.
• Strong written and verbal communication.
• Self management and organization.

Responsibilities

• Support maintenance and continuous improvement of the quality system and procedures.
• Assist with regulatory, customer, and 3rd party audits.
• Track, monitor, and report QA metrics for the site.
• Oversee training and development of hourly QA staff.
• Serve as a liaison for QA-related issues and initiatives.
• Partner with QA management to produce regular reports.
• Ensure daily compliance with regulatory requirements and customer standards.
• Oversee daily inspection processes and quality checks.
• Supervise and coach QA hourly staff (Operators, QA Tech I/II).
• Perform other duties as assigned.

Skills

Data analysis

People management

Training & facilitation

Communication

Self management

Education

Bachelor's degree

Job description

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000.

For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.

Quality Assurance Supervisor

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis.
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc).
• Other duties as assigned.

Required Education and Experience

• Bachelors Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Our Organization is an equal opportunity employer.