Quality Assurance Supervisor — DC Operations

Mattel; Jonestown (Lebanon County); On-site; USD 75,000 - 95,000; Full time

Job summary

Mattel is seeking a Quality Assurance Supervisor to lead day-to-day quality operations across our distribution center network. You will supervise quality personnel, ensure compliance with quality standards, oversee inspections and rework, and maintain customer-specific quality requirements.

Strong leadership, analytics, and a focus on continuous improvement are essential. The role partners with operations, inventory, logistics, and customer service to resolve quality concerns and drive

Qualifications

• 3+ years in quality/ops leadership in logistics.
• Experience with quality systems, inspections, audits & corrective actions.
• Strong analytical and data-driven decision making.
• Proficient with Excel and MS Office.
• Ability to lift up to 50 pounds.

Responsibilities

• Lead and develop a team of quality associates.
• Ensure compliance with Mattel quality standards.
• Oversee inspections, rework, and containment.
• Develop quality metrics and KPI dashboards.
• Lead root-cause investigations and CAPA.
• Collaborate with operations and logistics.
• Serve as site contact for quality inquiries.

Skills

Quality leadership

Team supervision

Data analysis

Excel

Communication

Problem solving

Education

Bachelor's degree

Tools

WMS

QMS

Job description

Mattel is seeking a Quality Assurance Supervisor to lead day-to-day quality operations across our distribution center network. You will supervise quality personnel, ensure compliance with quality standards, oversee inspections and rework, and maintain customer-specific quality requirements.

Strong leadership, analytics, and a focus on continuous improvement are essential. The role partners with operations, inventory, logistics, and customer service to resolve quality concerns and drive