Quality Assurance Lead, Distribution & Logistics

Mattel; San Bernardino (CA); On-site; USD 71,000 - 85,000; Full time

Job summary

Mattel is seeking a Quality Assurance Supervisor to lead day-to-day quality operations across distribution center networks. You will supervise quality personnel, ensure compliance with quality standards, and drive improvements to support a best-in-class customer experience.

You will develop metrics, perform root-cause investigations, and coordinate with cross-functional partners to resolve quality concerns and improve processes.

Qualifications

• 3+ years in quality, manufacturing, logistics, warehouse, or operational leadership.
• Experience leading teams and managing employee performance in a fast-paced operational environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical and problem-solving skills with data-driven decisions.

Responsibilities

• Lead, coach, and develop a team of quality associates.
• Manage supervisory responsibilities including hiring, training, and performance management.
• Ensure compliance with Mattel quality standards and safety requirements across DC operations.
• Oversee quality inspections and nonconforming product handling.
• Develop and maintain quality metrics, KPI reporting, and dashboards.
• Lead root cause investigations and drive corrective actions.
• Collaborate with operations, logistics, and vendor partners to improve processes.

Skills

Quality leadership

Team leadership

Quality systems

Analytical skills

MS Office

Communication

Cross-functional collaboration

Documentation literacy

Physical ability

Stamina

Education

Bachelor's degree in Quality, Engineering, Supply Chain, Operations, or Business

Tools

WMS

QMS

Job description

Mattel is seeking a Quality Assurance Supervisor to lead day-to-day quality operations across distribution center networks. You will supervise quality personnel, ensure compliance with quality standards, and drive improvements to support a best-in-class customer experience.

You will develop metrics, perform root-cause investigations, and coordinate with cross-functional partners to resolve quality concerns and improve processes.