Lead Quality Supervisor – Distribution & Logistics

Mattel; San Bernardino (CA); On-site; USD 71,000 - 85,000; Full time

Job summary

Mattel is seeking a Quality Assurance Supervisor within its Distribution & Logistics network to lead day-to-day quality operations across the distribution center. You will supervise quality personnel, drive compliance with Mattel standards, and ensure customer-specific requirements are met.

You will apply root cause analysis, develop metrics, and collaborate with operations and vendors to resolve quality issues and drive continuous improvement, enhancing customer satisfaction and product

Qualifications

• 3+ years in quality, manufacturing, logistics, or leadership roles.
• Experience leading teams and managing performance in fast-paced environments.
• Experience with quality systems, inspections, audits, and corrective actions.
• Strong analytical and data-driven decision making.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Excellent written and verbal communication.
• Ability to read procedures and safety documentation.
• Ability to lift up to 30 pounds frequently.

Responsibilities

• Lead, coach, and develop a team of quality associates, fostering accountability and safety.
• Manage hiring, training, performance management, and workforce planning.
• Ensure compliance with Mattel quality standards across DC operations.
• Oversee inspection programs including inbound/outbound and audits.
• Manage quarantine, rework, disposition, and containment of nonconforming products.
• Develop and maintain quality metrics, KPI dashboards, and reporting.
• Conduct root cause investigations and drive corrective actions.
• Support consumer and field quality investigations to identify trends.
• Collaborate with operations, inventory, logistics, and vendor partners to resolve issues.
• Support supplier and VAS quality activities including audits and evaluations.
• Create training programs, standard work, and quality documentation.
• Monitor inventory quality controls and audit activities for accuracy.

Skills

Leadership

Quality systems

Audits

Data analysis

Excel

Documentation

Communication

Education

Bachelor's degree in Quality, Engineering, or related

Tools

WMS

QMS

Job description

Mattel is seeking a Quality Assurance Supervisor within its Distribution & Logistics network to lead day-to-day quality operations across the distribution center. You will supervise quality personnel, drive compliance with Mattel standards, and ensure customer-specific requirements are met.

You will apply root cause analysis, develop metrics, and collaborate with operations and vendors to resolve quality issues and drive continuous improvement, enhancing customer satisfaction and product