Quality Assurance Supervisor

Coastal Elite Pro; Winston-Salem (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Coastal Elite Pro is seeking a Quality Supervisor to lead quality operations across transportation and warehousing in Winston-Salem, NC. You will oversee inbound and outbound audits, track KPIs, investigate defects, and drive corrective and preventive actions to standardize processes with operations.

The role requires strong data analysis, problem-solving, and people leadership to ensure safety and regulatory compliance while partnering with teams to improve quality and service levels.

Qualifications

• Proven ability to lead quality initiatives in logistics or operations.
• Strong data analysis skills and KPI tracking experience.
• Sound problem-solving skills for root-cause investigation.
• Knowledge of safety and regulatory compliance requirements.
• Effective communication and training/people leadership skills.

Responsibilities

• Conduct inbound and outbound quality audits.
• Monitor KPIs and use data to identify trends and root causes.
• Investigate defects, implement corrective actions, and drive continuous improvement.
• Standardize quality processes and ensure compliance with applicable regulations.
• Train and coach associates on quality procedures and expectations.
• Leverage automation and analytics to reduce errors and improve service quality.

Skills

Quality leadership

Data analysis & KPIs

Root-cause investigation

Safety & compliance

People leadership

Job description

Quality Supervisor

to lead quality operations across transportation and warehousing. Responsible for overseeing inbound and outbound audits, tracking and reporting KPIs, and investigating defects to drive corrective and preventive actions. Ensures accuracy, safety, and regulatory compliance while partnering with operations to standardize processes.

Key duties

• Conduct inbound and outbound quality audits
• Monitor KPIs and use data to identify trends and root causes
• Investigate defects, implement corrective actions, and drive continuous improvement
• Standardize quality processes and ensure compliance with applicable regulations
• Train and coach associates on quality procedures and expectations
• Leverage automation and analytics to reduce errors and improve service quality

Qualifications & Skills

• Proven ability to lead quality initiatives in logistics or operations
• Strong data analysis skills and KPI tracking experience
• Sound problem-solving skills for root-cause investigation
• Knowledge of safety and regulatory compliance requirements
• Effective communication and training/people leadership skills