Quality Assurance Supervisor

White Castle; Vandalia, Northern (OH, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekly paychecks

Incentive programs/bonus

Shift premium

Medical, Dental, Vision Insurance

401K & profit sharing

Job summary

White Castle currently seeks a Quality Assurance Supervisor at the Louisville Plant to support the Quality Manager in ensuring USDA/FDA specifications for materials and finished products. You will guide quality teams, uphold HACCP, SQF, and GMP standards, and drive continuous improvement across processes.

The role requires 3–5 years in production methods and strong knowledge of quality regulations, with the ability to train staff and manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree or related field required; or Associate with knowledge of statistical process, sanitation methods.
• Strong management and interpersonal skills are required, including leading teams.
• 3–5 years’ experience in production methods and root cause analysis.
• Knowledge of SQF, FDA, USDA regulations and HACCP, SOPs, GMPs.
• Familiarity with quality lab equipment and operation.

Responsibilities

• Lead and train Quality Team Members.
• Develop and supervise policies for food safety and quality programs (GMP, HACCP, SQF).
• Conduct pre-operational and operational facility inspections and identify improvements.
• Perform raw material and finished product inspections and analyses; train others.
• Maintain inventory of quality, sanitation, safety, and production supplies.
• Communicate professionally with customers and teams; respond to needs.
• Be flexible to work evenings, weekends, and holidays.

Skills

Management

Interpersonal skills

Root cause analysis

Team leadership

Quality systems knowledge

Communication

Time management

Education

BSc in Food Science/Biology/Microbiology

AS in related field + process knowledge

Tools

Microsoft Word

PowerPoint

Excel

Job description

Description:

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams.

The WCD Louisville Plant is looking to fill an opening for a Quality Assurance Supervisor. This position is to assist and support the Quality Manager in various Quality areas. Monitor the condition of raw materials before and during production and finished products after they are manufactured to ensure they meet White Castle USDA and FDA specifications. This position will be responsible for maintaining and improving the Quality Control Program to ensure finished products meet specifications. Incumbent will give guidance, direction, and training to all Team Members with regard to quality, food safety, HACCP, Food Defense, SQF, and GMP requirements.

What we are looking for

• Bachelor’s degree in Food Science, Biology, Microbiology, or related field required; or an Associate’s degree in one of these fields combined with general knowledge of statistical process, bacterial control, and sanitation methods is required;

• Strong management and interpersonal skills are required, including the ability to effectively lead teams and maintain positive employee relations;

• A minimum of 3 to 5 years’ experience in production methods and root cause analysis is required;

• Must have strong knowledge of SQF, FDA, and USDA Regulations and Directives, HACCP, SOP’s, and GMP’s;

• Functional knowledge of how all equipment in the quality lab is designed to operate; includes Electronic Scale, Electronic Temperature Probe, High Pressure Washer, Temperature Recorders and Bioluminescence;

• Proficient computer experience with knowledge of Microsoft Word, PowerPoint, and Excel;

• Strong skills in employee relations, communication, and teamwork, including the ability to give and receive direction and to follow detailed instructions;

• Ability to stay focused and accomplish multiple tasks independently with little supervision and within established timeframes;

• Self-starter and able to anticipate work requirements;

• Possess excellent management & decision-making skills; and

• Ability to successfully complete on-the-job training.

What you will do

• Selection, supervision, training, and guidance of Quality Team Members;

• Coordination, development, and supervision of policies and procedures relating to food safety and quality including: GMP’s, HACCP, SSOP’s, SQF and other programs relating to food quality and safety;

• Perform pre-operational and operational facility inspections to identify problems and offer practical solutions to those problems;

• Perform raw material and finished product inspections and analyses. Train Quality Team Members to perform these functions;

• Maintain and procure inventory of quality, sanitation, safety, and production supplies.

• Communicate effectively with customers and all levels of the organization in a professional manner, display a positive demeanor and be responsive to the teams’ needs; and

• Must be flexible to work hours to meet the needs of the plant, including evenings, weekends, and holidays.

Physical Requirements

• Ability to work in an environment with occasional exposure to noise, heat, cold, fumes, smoke, cleaners, and other elements;

• Wearing safety gear including safety glasses and other various types of safety gear supplied by the company;

• Frequent periods of standing, sitting, and walking;

• Frequent pushing, pulling, and lifting 75 lbs.(unassisted/assisted); and

• Ability to listen, comprehend, and professionally respond to co-worker inquiries, comments, and concerns.

Can you say #dreamjob!?! If you are awesome and want to work for a company that will think so too,

Benefits while working at White Castle:

Weekly paychecks

Incentive programs/bonus

Shift premium

Promote from within practice

Medical, Dental, & Vision Insurance

Life & AD&D

401K & profit sharing plans

Sick pay

Bereavement pay

Employee Assistance Program

Tuition Reimbursement

Paid Holiday & Vacation

Paid Breaks

And more!!

White Castle is an Equal Opportunity Employer

White Castle will, upon request, offer a reasonable accommodation to applicants with disabilities under the Americans with Disabilities Act and/or any applicable state or local law.

Company Information:

At White Castle, a job can become so much more than a paycheck. It can grow into a lasting and meaningful career. For more than 100 years, we've believed what our founder, Billy Ingram, said best: "Happy employees make happy customers." It's a philosophy that's guided us for generations and continues to shape how we support our team members today.

Along the way, our Original Slider® was named as Time Magazine’s "Most Influential Burger of All Time," we were recognized as one of Fast Company's "10 Most Innovative Dining Companies," and have earned Great Place To Work Certification™ every year since 2021, and an honoree on the Fortune Best Workplaces in Retail™ list since 2022.

If this sounds like your kind of place, we’d love to hear from you.