Quality Assurance Supervisor

Pcoservices; Fairfax (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in mental health care is seeking a Staff Supervisor to ensure the quality of services delivered by its team. This entry-level position involves overseeing staff engagement, interacting with families, and executing quality assurance measures effectively. The successful candidate will play a crucial role in maintaining the company's mission and supporting client needs.

Qualifications

• Experience in quality assurance within mental health care.
• Strong communication skills for family and staff engagement.
• Ability to assess and document service quality.

Responsibilities

• Ensure overall quality of services provided by staff.
• Act as a liaison between staff, clients, and management.
• Conduct assessments and maintain accurate documentation.

Skills

Employee engagement

Family engagement

Quality Assurance

Job description

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Position summary

The Staff Supervisor is responsible for the overall quality of services executed by each PCO staff. The Staff Supervisor will utilize employee engagement and family engagement to ensure all components of the Client’s service plan are performed. The Staff Supervisor will act as a liaison between the Staff, Client, Client’s Family and PCO management team. The Staff Supervisor will ensure the Company’s mission is intact.

Program Delivery

• QA will receive a copy of Service Plan and Assessment
• QA will make one monthly contact with guardian via telephone
• QA will make one family engagement sessions with Worker and Client per month
• QA will ensure the family is abreast of service delivery by educating the family on the service plan.
• QA will report all findings AND/ OR concerns to Program Director
• QA will conduct initial assessments with new referrals
  
  
  

Supervisor’s Responsibility

• Assess staff engagement practices of Mentors and Parent Coaches
• Maintain one contact per month with each family assigned on caseload
• Maintain oversight of families identified on caseload (25 - 30)
• Maintain accurate documentation of QA calls and family engagement sessions
• Reports any concerns immediately to Program Director
• Participate in one monthly meeting with other QA staff supervisors
• Access trends amongst staff engagement and access commonalities of feedback provided from families in service
• Provide recommendations as deemed necessary and present to Program Director
• Shadow staff identified by Program Director on various home visits or outings
• Assist with creation and implementation of a PLAN OF ACTION
• Ensure bi- weekly contact is made with referring agency of the Client
• Ensure all important dates are reported to Program Director or Office Administration (i.e. FAPT, ICC, FPM. Court Hearings, etc.)
• Ensure FAPT reports are completed by Staff
• Review monthly reports and submit revised document
• Maintain all directives that are provided by the Program Director or Chief Executive Officer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Mental Health Care

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