Quality Assurance Supervisor

Progressive Community Outreach; Virginia; On-site; USD 60,000 - 100,000; Full time

Job summary

Une organisation de santé mentale recherche un Quality Assurance Supervisor responsable de garantir la qualité des services tout en engageant les familles. Ce rôle implique de superviser le personnel, maintenir la communication avec les familles et coordonner des évaluations mensuelles.

Qualifications

• Expérience en supervision de qualité dans un environnement de soins de santé.
• Capacité à gérer des cas et à communiquer avec les familles.
• Compétences en documentation et en évaluation des tendances.

Responsibilities

• Superviser la qualité des services fournis par le personnel PCO.
• Assurer l'engagement des familles et maintenir des contacts réguliers.
• Rapporter les préoccupations et coordonner avec la direction.

Skills

Engagement familial

Suivi de la qualité

Communication

Job description

Join to apply for the Quality Assurance Supervisor role at Progressive Community Outreach

1 week ago Be among the first 25 applicants

Join to apply for the Quality Assurance Supervisor role at Progressive Community Outreach

Position summary

The Staff Supervisor is responsible for the overall quality of services executed by each PCO staff. The Staff Supervisor will utilize employee engagement and family engagement to ensure all components of the Client’s service plan are performed. The Staff Supervisor will act as a liaison between the Staff, Client, Client’s Family and PCO management team. The Staff Supervisor will ensure the Company’s mission is intact.

Program Delivery

• QA will receive a copy of Service Plan and Assessment
• QA will make one monthly contact with guardian via telephone
• QA will make one family engagement sessions with Worker and Client per month
• QA will ensure the family is abreast of service delivery by educating the family on the service plan.
• QA will report all findings AND/ OR concerns to Program Director
• QA will conduct initial assessments with new referrals
  
  
  

Supervisor’s Responsibility

• Assess staff engagement practices of Mentors and Parent Coaches
• Maintain one contact per month with each family assigned on caseload
• Maintain oversight of families identified on caseload (25 - 30)
• Maintain accurate documentation of QA calls and family engagement sessions
• Reports any concerns immediately to Program Director
• Participate in one monthly meeting with other QA staff supervisors
• Access trends amongst staff engagement and access commonalities of feedback provided from families in service
• Provide recommendations as deemed necessary and present to Program Director
• Shadow staff identified by Program Director on various home visits or outings
• Assist with creation and implementation of a PLAN OF ACTION
• Ensure bi- weekly contact is made with referring agency of the Client
• Ensure all important dates are reported to Program Director or Office Administration (i.e. FAPT, ICC, FPM. Court Hearings, etc.)
• Ensure FAPT reports are completed by Staff
• Review monthly reports and submit revised document
• Maintain all directives that are provided by the Program Director or Chief Executive Officer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at Progressive Community Outreach by 2x

Get notified about new Quality Assurance Supervisor jobs in Fairfax County, VA.

Quality Assurance Manager, Child Support (onsite, DMV area)

Reston, VA $97,699.00-$166,088.00 4 days ago

Chantilly, VA $63,300.00-$79,100.00 20 minutes ago

Senior Manager, Senior Department Operations Manager, Quality Management Operations (QMO) & Bank Voice QA (Quality Assurance) (Hybrid)

Production Supervisor, 2nd/3rd shift (OSD Experience required)

Construction Quality Control Manager (Housing Allowance Offered)

McLean, VA $135,000.00-$155,000.00 1 day ago

Quality Control Manager Overseas Cleared

Facilities - CM Quality Assurance Manager

Data Center Construction Quality Assurance Manager

Senior Audit Manager, Practices- Quality Assurance (Hybrid)

Audit Manager, Practices - Quality Assurance

Bilingual Quality Assurance Specialist - (Spanish/English)

Reston, VA $34,392.00-$58,466.00 1 week ago

Field Trainer and Quality Control Supervisor

Lorton, VA $45,000.00-$70,000.00 2 weeks ago

Product & Content Quality Assurance Manager

Springfield, VA $99,000.00-$124,000.00 7 months ago

Automotive Worker (TS/SCI with Poly Clearance Required)_

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.