Quality Assurance Supervisor (Remote Opportunity)

Jobs via Dice; United States; Remote; USD 75,000 - 130,000; Full time

Job summary

A leading company is seeking a Quality Assurance Supervisor to lead a QA team for a Department of Veterans Affairs project. The ideal candidate will possess strong leadership and analytical skills, along with extensive experience in a contact center environment. This remote opportunity offers competitive salary and benefits, including healthcare and retirement savings options.

Benefits

Medical/Dental/Vision

401k with Employer Match

PTO + Federal Holidays

Corporate Laptop

Training opportunities

Qualifications

• 4+ years in a contact center environment.
• At least 1 year in a supervisory QA role.
• Ability to manage priorities in a fast-paced, remote environment.

Responsibilities

• Lead and coach a team of QA analysts.
• Analyze QA metrics and prepare reports.
• Maintain and update QA procedures and ensure compliance.

Skills

Analytical

Communication

Problem-solving

Education

Bachelor's degree in Business, Management, or a related field

Tools

QA platforms (e.g., NICE, Verint, Genesys, Calabrio)

Job description

Quality Assurance Supervisor (Remote Opportunity)

Join to apply for the Quality Assurance Supervisor (Remote Opportunity) role at Jobs via Dice

Quality Assurance Supervisor (Remote Opportunity)

Join to apply for the Quality Assurance Supervisor (Remote Opportunity) role at Jobs via Dice

VetsEZ is seeking a Quality Assurance (QA) Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center project. The ideal candidate will bring strong leadership, contact center experience, and a commitment to quality improvement in customer service.

The candidate must reside within the continental US.

Responsibilities:

• Lead and coach a team of QA analysts to ensure consistent and accurate evaluation of customer interactions (calls, chats, emails).
• Conduct regular coaching, calibration sessions, and performance reviews.
• Monitor agent performance and identify trends, strengths, and opportunities for improvement.
• Collaborate with training and operations teams to close performance gaps and enhance service delivery.
• Analyze QA metrics, prepare reports, and present findings to stakeholders.
• Maintain and update QA procedures, forms, and standards.
• Ensure compliance with internal policies and regulatory requirements.
• Serve as a liaison across QA, operations, and training teams to drive continuous improvement.
  
  

Requirements:

• Bachelor s degree in Business, Management, or a related field (or equivalent experience).
• 4+ years in a contact center environment with at least 1 year in a supervisory QA role.
• Experience with QA platforms (e.g., NICE, Verint, Genesys, Calabrio).
• Strong analytical, communication, and problem-solving skills.
• Ability to manage priorities in a fast-paced, remote environment.
  
  

Additional Qualifications:

• Experience with VA or other federal agencies.
• Healthcare experience preferred.
• Experience with SAFe/Agile.
• Ability to obtain a government clearance.
  
  

Benefits:

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training opportunities
• Remote Opportunity
  
  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Software Development

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