Quality Assurance Specialist, Workforce Programs - In-Person

America Works of New York Inc; Seattle (WA); On-site; USD 52,700 - 71,300; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k) with Employer Matching

Team environment

Mission-driven work

Job summary

America Works of Washington, Inc. is seeking a Quality Assurance Specialist to support program quality, compliance, documentation accuracy, and data integrity for a workforce development program.

The role reviews participant records, monitors program compliance, ensures documentation accuracy, and assists in reporting. You will work with Career Coaches and the Director of Compliance to improve processes and maintain confidentiality.

Qualifications

• Associate or bachelor's degree in business administration, public administration, human services, compliance, workforce development, or related field preferred; equivalent combination will be considered.
• Experience in quality assurance, compliance, eligibility determination, case management, administrative review, or roles requiring attention to detail and data accuracy.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication; professional demeanor and sound judgment.
• Ability to interpret policies, procedures, contracts, and program requirements.
• Proficiency in Microsoft Office Suite and familiarity with CRM/teams/SharePoint-like systems.
• Commitment to supporting underserved communities.

Responsibilities

• Review participant files, case notes, documentation, and records for accuracy and compliance.
• Monitor program quality and alignment with WIOA requirements and funding rules.
• Review exits, credentials, MSGs, and other performance documentation.
• Identify gaps and opportunities for process improvement.
• Participate in QA reviews, audits, and corrective actions.
• Maintain complete participant records and ensure timely data entry.
• Support data quality initiatives and performance reporting accuracy.
• Collaborate with Career Coaches and leadership to resolve issues and improve practices.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Policy interpretation

Data accuracy

MS Office

CRM software

Education

Associate or bachelor's degree

Tools

CRM software

Microsoft Teams

OneDrive

SharePoint

Job description

America Works of Washington, Inc. is seeking a Quality Assurance Specialist to support program quality, compliance, documentation accuracy, and data integrity for a workforce development program.

The role reviews participant records, monitors program compliance, ensures documentation accuracy, and assists in reporting. You will work with Career Coaches and the Director of Compliance to improve processes and maintain confidentiality.