Quality Assurance Specialist — Sign-On Bonus & Growth

KRA Corporation; Baltimore (MD); Presencial; USD 36.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Student loan repayment assistance

Professional development funds

Lifestyle wellness dollars

Descripción de la vacante

KRA Corporation in Baltimore, MD seeks a detail-oriented Quality Assurance Specialist to drive program excellence and enhance customer experiences. You will develop QA procedures, assess performance data, and prepare reports to identify trends and opportunities for improvement.

Responsibilities include QA monitoring, audits, policy reviews, and collaboration with management to ensure contract goals are met. A 2-year admin background and strong data skills are required.

Formación

• Associate's degree in business, public administration, behavioral science, or related field.
• A minimum of two years' experience in an administrative role requiring data entry, quality assurance, data tracking, and report preparation.

Responsabilidades

• Perform professional work providing quality assurance and monitoring of performance requirements.
• Conduct case file and computer audits to ensure accuracy, consistency, compliance, and completeness.
• Review and report staff compliance data to the Program Manager.
• Determine, document, and forward any areas that need improvement to management.
• Provide quality assurance of performance data, and TANF case management tracking in the local database.
• Provide requested data in a timely manner to the Management team.
• Review current policies and regulations to ensure program quality standards are met.
• Assist the Program Manager and follow-up with any needed corrections requested in a timely manner.
• Create and maintain a database to track improvements.
• Work with a team of professionals to ensure contract goals are achieved.

Conocimientos

Analytical skills

Communication skills

Quality assurance

Data analysis

Educación

Associate's degree in business, public administration, behavioral science, or related field

Herramientas

Microsoft Office

Descripción del empleo

KRA Corporation in Baltimore, MD seeks a detail-oriented Quality Assurance Specialist to drive program excellence and enhance customer experiences. You will develop QA procedures, assess performance data, and prepare reports to identify trends and opportunities for improvement.

Responsibilities include QA monitoring, audits, policy reviews, and collaboration with management to ensure contract goals are met. A 2-year admin background and strong data skills are required.