Quality Assurance Analyst — Data-Driven, Sign-On Bonus

Kra-Corporation; Baltimore (MD); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Job summary

Kra-Corporation in Baltimore, MD is seeking a detail-oriented Quality Assurance Specialist to drive program excellence and improve customer experience. You will develop QA procedures, audit performance, and prepare reports identifying trends and opportunities.

The role requires strong analytical skills, experience with data tracking, and the ability to work in a fast-paced team. Compensation includes a sign-on bonus and comprehensive benefits.

Qualifications

• Associate degree and 2 years experience in an administrative position with data entry, QA, data tracking and report prep.
• Proficient in Microsoft Office and case management software; able to analyze data and prepare reports.
• Strong attention to detail and ability to work in a fast-paced team environment.

Responsibilities

• Perform quality assurance and monitoring of performance requirements.
• Conduct case file and computer audits to ensure accuracy, consistency, compliance, and completeness.
• Review and report staff compliance data to the Program Manager.
• Determine, document, and forward any areas that need improvement to management.
• Provide quality assurance of performance data and TANF case management tracking.
• Provide requested data in a timely manner to the Management team.
• Review current policies and regulations to ensure program quality standards are met.
• Assist the Program Manager and follow-up with any needed corrections requested in a timely manner.
• Create and maintain a database to track improvements.
• Work with a team of professionals to ensure contract goals are achieved.

Skills

Analytical skills

Communication skills

Process improvement

Data analysis

Teamwork

Autonomous work

Education

Associate’s degree in business / public administration

Tools

MS Office Suite

Case management software

Job description

Kra-Corporation in Baltimore, MD is seeking a detail-oriented Quality Assurance Specialist to drive program excellence and improve customer experience. You will develop QA procedures, audit performance, and prepare reports identifying trends and opportunities.

The role requires strong analytical skills, experience with data tracking, and the ability to work in a fast-paced team. Compensation includes a sign-on bonus and comprehensive benefits.