Quality Assurance Analyst - Public Programs

GoFusion; Baltimore (MD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Competitive benefits package

Paid time off

Job summary

Fusion Advanced Technology, LLC seeks a motivated Quality Assurance Reviewer in Baltimore, MD to perform case, payment, and service quality reviews against established standards, document findings, and support corrective action follow-up for the Maryland State Department of Education.

The ideal candidate has 3+ years of QA experience, an associate or bachelor’s degree, and experience with public program reviews and audit tools.

Qualifications

• Associate or bachelor’s degree preferred, with 3+ years QA or related experience.
• 3+ years total relevant experience.
• 1+ year in QA review, compliance checking, audit support, file review, or operational quality control.
• Experience with Maryland public programs is a plus.

Responsibilities

• Review customer, provider, case, and payment records against QA criteria and standards.
• Document defects, observations, trends, and required follow-up actions clearly.
• Support 100% or targeted pre-authorization reviews where required.
• Track repeat findings and assist with monthly reporting and evidence preparation.
• Escalate integrity issues, policy deviations, or systemic problems.
• Assist operations leaders and trainers by identifying error patterns and training needs.

Skills

Quality assurance

Documentation

Data analysis

Communication

Public programs

Education

Associate or Bachelor’s degree

Tools

Scorecards

Audit tools

Review forms

Job description

Fusion Advanced Technology, LLC seeks a motivated Quality Assurance Reviewer in Baltimore, MD to perform case, payment, and service quality reviews against established standards, document findings, and support corrective action follow-up for the Maryland State Department of Education.

The ideal candidate has 3+ years of QA experience, an associate or bachelor’s degree, and experience with public program reviews and audit tools.