Quality Assurance Specialist — Remote & CQI Impact

FIVE ACRES; Altadena (CA); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision insurance

Life insurance

AD&D and disability insurance

401k with match

Paid holidays and flexible schedules

Job summary

Five Acres in California is seeking a QA/Compliance Specialist to conduct internal audits of client case records, ensuring documentation timeliness and accuracy, and coordinating QA review processes across DMH, COA, and licensing standards.

You will analyze findings, train staff on Welligent and documentation requirements, organize records for site visits, write policy improvements, and contribute to CQI initiatives across programs.

Qualifications

• High school diploma.
• Knowledge of Department of Mental Health documentation requirements, preferred.
• Prior experience in a mental health environment preferred.
• Strong computer skills utilizing Microsoft Office; knowledge of comprehensive and complex databases.
• Detail-oriented with ability to follow up on concerns and ensure quality of service.

Responsibilities

• Conducts periodic internal audits of client case records focusing on documentation compliance including meeting timelines, accuracy and quality.
• Coordinates QA review processes to ensure compliance with DMH, PHC, COA and other regulatory agencies; reports outcomes.
• Analyzes audit findings and risks for contracts; identifies trends and makes recommendations to Program Directors and Providers.
• Develops quality training for staff in Welligent and documentation requirements.
• Oversees organization of records for external site visits, reviews, and audits; prepares audit reports.

Skills

Attention to detail

Public speaking

Communication skills

Problem-solving

Training others

Welligent EHR

Microsoft Office

Data entry

Education

High school diploma

Tools

Welligent EHR

Microsoft Office

Job description

Five Acres in California is seeking a QA/Compliance Specialist to conduct internal audits of client case records, ensuring documentation timeliness and accuracy, and coordinating QA review processes across DMH, COA, and licensing standards.

You will analyze findings, train staff on Welligent and documentation requirements, organize records for site visits, write policy improvements, and contribute to CQI initiatives across programs.