Quality Assurance & Data Specialist — Wellness Programs

The People Concern; Los Angeles, Northern (CA, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

403(b) retirement plan

Employee Assistance Program (EAP)

Paid holidays

Paid vacation

Job summary

The People Concern is seeking a Quality Assurance Specialist for the Wellness Center to ensure care quality and compliance with LA County DMH and LA Care ECM contracts. This role works with Clinical Quality Assurance leadership to verify documentation and drive continuous improvement across programs.

The ideal candidate is detail-oriented, collaborative, and able to design new protocols while supporting data collection, audits, and reporting to staff at all levels.

Qualifications

• Experience with Medi-Cal/ECM funding sources preferred.
• Strong written and verbal communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Enter data into the EHR and funder systems per policies.
• Maintain quality control activities and generate reports to meet funder expectations.
• Verify documentation accuracy in client charts per standards.
• Complete audits and data reviews per ECM policies, including packets and audits.
• Perform monthly quality checks and drive quality improvement initiatives.
• Communicate audit findings and upcoming DMH/LA Care ECM changes to staff.
• Generate reports and follow up on corrective actions with programs.
• Assist in administering the Exym EHR system.
• Obtain Medi-Cal eligibility verification when needed.
• Support data collection and meet established timelines.
• Attend trainings and meetings and collaborate across departments.
• Assist with state or regulatory audits or site visits.
• Other duties as assigned by QA leadership.

Skills

Attention to detail

Data analysis

Documentation compliance

Communication skills

Team collaboration

Time management

Education

High School Diploma or GED

Bachelor’s Degree (Preferred)

Tools

Exym EHR

Microsoft Excel

Job description

The People Concern is seeking a Quality Assurance Specialist for the Wellness Center to ensure care quality and compliance with LA County DMH and LA Care ECM contracts. This role works with Clinical Quality Assurance leadership to verify documentation and drive continuous improvement across programs.

The ideal candidate is detail-oriented, collaborative, and able to design new protocols while supporting data collection, audits, and reporting to staff at all levels.