Quality Assurance Specialist Call Auditor

Noll Staffing and Assessment; Papillion (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Noll Staffing and Assessment is seeking a detail-oriented Quality Assurance Specialist / Call Auditor to review recorded customer calls, evaluate service quality, and ensure adherence to company standards.

The role focuses on documenting audit results, identifying recurring issues, and generating reports, with a stable day shift and no evenings or weekends required. Strong communication and analytical skills are essential.

Qualifications

• Customer service, call center, or quality assurance experience preferred.
• Strong listening skills and attention to detail.
• Excellent communication and analytical skills.
• Proficiency with computers and basic reporting tools.

Responsibilities

• Listen to and evaluate recorded customer calls.
• Review calls for accuracy, professionalism, and compliance.
• Document audit results and identify areas for improvement.
• Prepare reports and identify recurring issues.
• Maintain confidentiality and accurate records.

Skills

Call center experience

Quality assurance

Analytical skills

Communication skills

Job description

Job Description

Job Description

We are seeking a detail-oriented Quality Assurance Specialist / Call Auditor to review recorded customer calls, evaluate service quality, and ensure compliance with company standards and procedures. Work a stable day shift schedule with no evenings or weekends required.

Responsibilities:

• Listen to and evaluate recorded customer calls.
• Review calls for accuracy, professionalism, and compliance.
• Document audit results and identify areas for improvement.
• Prepare reports and identify recurring issues.
• Maintain confidentiality and accurate records.

Qualifications:

• Customer service, call center, or quality assurance experience preferred.
• Strong listening skills and attention to detail.
• Excellent communication and analytical skills.
• Proficiency with computers and basic reporting tools.

Quality Assurance, QA Specialist, Call Auditor, Call Monitoring, Call Center, Customer Service, Quality Control, Compliance, Call Quality, Recorded Calls, Auditing, Performance Evaluation, Quality Assurance Analyst, Customer Experience, Data Entry,