Quality Assurance Specialist – Field Audits & Coaching

Network Connex; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

National Technologies (NTI), a Network Connex Company, is seeking a detail-oriented Quality Specialist to join our Training, Safety, and Quality (TSQ) Team in Cedar Rapids, IA. You will uphold quality standards, support field teams, and drive consistent execution across markets.

Reporting to the Senior Quality Manager, you will monitor audits, coach field staff, and help identify opportunities for process improvements while promoting a culture of quality and continuous improvement.

Qualifications

• Field experience with QA/QC best practices.
• Strong understanding of ISP/OSP architecture.
• Understanding how the physical layer of networks operates to audit work.
• Strong communication and coaching skills.
• Ability to work independently across multiple projects.
• Familiarity with QA/QC documentation and corrective actions.

Responsibilities

• Assist in implementing and maintaining NTI's QA/QC protocols.
• Conduct audits, inspections, and evaluations across job sites to monitor compliance.
• Provide coaching and real-time feedback to field teams on quality expectations.
• Identify trends and opportunities for process improvement.
• Collaborate with other departments to align standards and practices.
• Support documentation and standardization efforts, including checklists and reporting tools.
• Promote knowledge sharing and best practices across markets and teams.

Skills

Quality Assurance

Audits

Coaching

Communication

Attention to detail

Tools

QA Documentation

Job description

National Technologies (NTI), a Network Connex Company, is seeking a detail-oriented Quality Specialist to join our Training, Safety, and Quality (TSQ) Team in Cedar Rapids, IA. You will uphold quality standards, support field teams, and drive consistent execution across markets.

Reporting to the Senior Quality Manager, you will monitor audits, coach field staff, and help identify opportunities for process improvements while promoting a culture of quality and continuous improvement.